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Scheduled Pause Turns Off

I have two Scheduled Pauses set up for my son’s profile. When I check them every few days they are off. I click to turn them on. Click save, and all looks good. Then a day or two later, they are off. 

I've checked my son’s iPhone and Screen Time, and I don't see that he has access to the Eero app. Could he be accessing the eero settings another way?
 

Or is this a glitch I need to fix?

3 replies

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello gedeyenite ,

    Thank you for reaching out to us and welcome to the community. We do not have a way to monitor who might be turning this setting off or even if it is being turned off. When you see the setting off, is your son's iPhone able to access the internet?

      • gedeyenite
      • 3 yrs ago
      • Reported - view

      James 

      Yes he can access the internet when it is off. He can access it through cellular anyway. I turn off most of his apps through iOS screen time features, so that isn't the issue. It's his computer I want to stop during certain hours. 

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello gedeyenite ,

      You'll want to reach out to support then so we can look into this and see if there is something on our end causing this. You checked and verified that the app is not on the devices so the chances of him making the changes are slim.

      You can give us a call and speak with our phone support or I can pull you over to email support if you would like. If you would like to call you can use the link below. If you would like to use email support follow the directions that I will be sending you shortly over direct message.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

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  • 3 yrs agoLast active
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