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Speed test stuck at the same speeds

For the past week I have seen no change in my speed test numbers when it runs daily or when I manually run a speed test. No matter the number of devices on the network or the clients behavior (streaming video, browsing), my speed tests are stuck at 114 & 56. Is anyone else experiencing this? 

2 replies

    • eero Community Manager
    • Jeff_C
    • 7 yrs ago
    • Official response
    • Reported - view

    Hi  topgear —

    Thanks for reaching out. I'm happy to have our team take a look and will report back if we see anything odd here.

    However, I would like to mention that the results you are seeing are coming in from your modem to your gateway eero. These don't reflect the the speeds to the device you are running the tests on. Also, the results won't change based on usage from other devices around the home. If you'd like to test these speeds, you may want to try an external speed test tool like Ookla.

    For more, please see this help center article.

    • topgear
    • 7 yrs ago
    • Reported - view

    Jeff C. Yes understood. However, pre OS 2.3.0-91 I would get small, normal fluctuations in the speed test reporting. It's not a problem, but just something I noticed since updating. 

Content aside

  • 7 yrs agoLast active
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