Eero app gives strange "Connected to" info for wired devices

When I look at the details for a wired network device in the eero app, the app often gives me unexpected/incorrect information for which specific eero it’s connected to.

For example, I have two wired PCs in my home office, both of which are connected to a wired Ethernet switch. One of my eeros (the gateway, as it turns out) is also connected to that switch. But when I open the eero app and drill down to the device details for those PCs, the "Connected to" field shows a different eero in a completely different part of the house.

If it matters, I have four eeros in my house, and three of them are directly connected to my wired network. I'm using the iOS version of the eero app.

It’s not clear to me that it’s meaningful for a wired device to report to which eero it’s connected (since technically it's connected to all of the wired eeros), but if it does, it should give a useful answer.

3 replies

    • eero Community Manager
    • Jeff_C
    • 7 yrs ago
    • Official response
    • Reported - view

    Hi  dglasser

    Thanks for reaching out!

    By any chance, is the eero that your device is reporting to be connected to also connected to this same switch? 

      • Hydro
      • 6 yrs ago
      • Reported - view

      Jeff C. 

      I know this is an old thread, but I'm a new Eero user (very happy with it!!!), and have an issue similar to the OP... 

      I have two gen2 Eero Pro units: Gateway unit is hardwired to an unmanaged switch that has 5 wired devices in addition to a 6th ethernet connection to my other (Leaf) unit.  That Leaf unit then also has a unmanaged switch attached to it with a few hardwired connections.

      Overall, all but 2 hardwired devices report correct Eero-unit connection.  Those 2 devices are on the switch connected to my Gateway unit -- those two say they are connected to my Leaf. (the other 3 devices on that Gateway switch report correctly)

      I suspect this is perhaps just an issue with how that unmanaged switch reports traffic or something like that...  And this no big deal at all for me - everything still works great, but in your response to the OP, you asked if the offending devices were connected to the same switch that feeds downstream Eero(s)... 

      Although that answer was "no" for the OP, did you perhaps have a follow-up response / explanation if that answer was "yes"?

      Thank you!

    • dglasser
    • 7 yrs ago
    • Reported - view

    Jeff C. No, there are no other eeros connected to this particular switch. The eero that the devices are reporting being connected to is on a different floor and the opposite side of the house.

    That said, I do have a somewhat complicated home network topology -- multiple in-wall RJ45 jacks with the opposite ends terminated in a wiring cabinet, which itself contains an Ethernet switch -- so unless the eero software is groveling pretty low down in the network stack, it might not be able to detect these things.

Content aside

  • 6 yrs agoLast active
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