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Samsung wifi speaker issue

I just recently purchased two Samsung R3 wifi speakers, and so far I've been unable to get them to connect to my eero wifi network. Neither speaker is able to connect to the network during the setup process. I've tried multiple different rooms next to multiple different eero nodes. Is there a known compatibility issue with these speakers?

3 replies

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    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Official response
    • Reported - view

    Hi seannymurrs —

    Thanks for writing in and sorry to hear the issue you are having with your Samsung speakers.

    There are not any known issues with Samsung speakers on eero networks, so we should definitely take a look.

    We already spoke via Twitter, so I know you've gotten in touch with support, but should anyone else have any questions about these speakers or similar client devices, please feel free to give us a call at 1-877-659-2347 or email us at support@eero.com. We are more than happy to take a look into what is going on.

    • Eeromilli
    • 6 yrs ago
    • Reported - view

    Has anyone found out the problem with the Samsung speakers and the eero Wi-Fi?? I cannot get my speaker to connect through my WiFi, only through bluetooth... I bought the Samsung speaker back in January and it worked fine until we got the Eero WiFi then all of a sudden it will not connect through the wifi-only through Bluetooth...

      • eero Community Manager
      • Jeff_C
      • 6 yrs ago
      • Official response
      • Reported - view

      Eeromilli —

      Thanks for reaching out and welcome to the eero community!

      I'm sorry to hear the issue you are experiencing with your Samsung speaker. We'd be happy to take a look and help. If you haven't yet, please feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

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  • 6 yrs agoLast active
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