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NOT SEEING THE EERO PLUS FEATURES AFTER PAYING

Well I notice im not seeing the eero plus features like content filtering and others that eero says I should be getting after paying....I went to family profile I see the profile but the most I can do is pause that device. Please let me know if im doing something wrong or the features just don't exist.

14 replies

    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Reported - view

    tousaintsharpe do you see the option for Safe Filters on the profile?

    • tousaintsharpe
    • 6 yrs ago
    • Reported - view

    No thats not on mine

      • eero Community Manager
      • Jeff_C
      • 6 yrs ago
      • Reported - view

      tousaintsharpe —

      Mind sending an email to support@eero.com ? A member of our team will be happy to take a look and let you know what’s going on.

    • tousaintsharpe
    • 6 yrs ago
    • Reported - view

    This is how mine look

    • tousaintsharpe
    • 6 yrs ago
    • Reported - view

    But yet on the front screen it says eero plus

    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Reported - view

    That verifies you have eero Plus, so that’s good. Have you tried closing the app and reopening it? 

      • tousaintsharpe
      • 6 yrs ago
      • Reported - view

      Jeff C. Yes Jeff I did nothing change 

      • eero Community Manager
      • Jeff_C
      • 6 yrs ago
      • Reported - view

      tousaintsharpe unfortunately, I’m away from the computer right now so I’m unable to check anything at the moment. However, our support team should be able to get this squared away for you tomorrow.

      I apologize for the early hiccup in your eero Plus experience. This isn’t the expected behavior, but I’m confident our team will be able to identify the issue on their end.

      Thanks again for your patience and understanding.

      • tousaintsharpe
      • 6 yrs ago
      • Reported - view

      Jeff C. does it matter which hub is set as main? Meaning of the 3 units anyone of the could be the one that connects to the internet, Or is there a specific one that should be the main device.?

      • eero Community Manager
      • Jeff_C
      • 6 yrs ago
      • Reported - view

      tousaintsharpe any eero (not an eero Beacon) can be used as the main (gateway) eero.

      • tousaintsharpe
      • 6 yrs ago
      • Reported - view

      Jeff C. ok because I have 3 of them no beacon I bought the pro

      • tousaintsharpe
      • 6 yrs ago
      • Reported - view

      Well I was told the service is not available in my country. Which sucks, So im going to sell back all my units to get back my money, The service was what I bought this system for.

      • eero Community Manager
      • Jeff_C
      • 6 yrs ago
      • Reported - view

      tousaintsharpe —

      I’m sorry to hear that’s the case. Since eero is currently only available for sale in the U.S. and Canada, those are the only regions where our eero Plus service has been approved for use.

      As for selling your eeros, while you can do that, the eero community isn’t the space for such activity so I’ve had to remove the part of your post here, as well as the new topic you made. As per our community guidelines:

      The eero community also shouldn't be used as a space to buy or sell goods. Any such behavior will be removed and can potentially result in a suspension or ban.

      If you’d like to sell your units, we recommend using a service like eBay.

    • tousaintsharpe
    • 6 yrs ago
    • Reported - view

    Went as far as to delete the app and install it again...

Content aside

  • 6 yrs agoLast active
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