Family profile, schedule pause not always working right

I've had my Eero for almost 2 years but a few months ago my young nephew moved in and his mom wanted to schedule his Xbox time so I set it up. I made a "family profile" for him, and added his Xbox and iPad to it. I set it to pause from midnight to 8am. 


Seemed OK for a week then one night he comes and tells me his internet is paused, I open the app and he is right, so I un-pause it (thinking it's a fluke) and move on. 2 days later he says his iPad won't connect and sure enough in the eero app it again shows his profile as paused (I double and triple checked that I set it correctly and not reversed time wise). So I delete the schedule and start a new one from scratch and a few hours later it happened again and then again the next day. I finally deleted the schedule and family profile. Made a new profile (no schedule) and so far it's not paused on it's own.

So why is it when I set a schedule that it randomly pauses his internet every few hours to few days?


Note that no one but me has access to the app and I never open it unless there is a problem (only opened twice in the past year before they moved in). I really need this to work but also hate it randomly pausing when it should not.

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  • This sounds like an issue that will need to be handled by reaching out eero support directly.

    The only thing I could think of is double checking your network timezone settings (under Network Settings in the app), but I don't think that's even the issue since you indicate it seems to be happening randomly.

      • tmorris9
      • tmorris9
      • 10 mths ago
      • Reported - view

      cMoo92 Thanks, yea time zone is set properly

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