VPN passthrough outbound for PPTP


I recently had a tech support ticket opened because I am having consistent issues trying to use a PPTP vpn from a pc in my home network out to devices in the internet that I have to support for my job.  Unfortunately pptp is the only vpn protocol these devices support at the moment.

It may work 1 time then I am unable to get a connection after that.  If I reboot my eero's then again it may work but quickly fails.

I have used many routers/firewalls for my job and never had an issue passing pptp traffic outbound.  No special rules or port forwarding required.  Not sure why this is so difficult to support.  All other vpn protocols I use (L2TP, IPSec) work fine


Anyone else have this issue?  They said they need to open a feature request for it but I think its an engineering defect.

thank you


2replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I have the same problem. Eero, can we get a fix?

    Like 1
      • jmiani124
      • jmiani124
      • 7 mths ago
      • Reported - view

      kentmar It is also happening on my L2TP connections now also.  Very frustrating, I'm going to have to swap them out with Orbi's because I know it works fine with them.

Like Follow
  • 7 mths agoLast active
  • 2Replies
  • 137Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support