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Facebook issues

When connected to my eero WiFi network, Facebook and Instagram photos do not download.  Once I disconnect from WiFi, the photos quickly download.  Anyone have the same problem or know how to fix it. Thanks in advance. 

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  • hmm eero seems to work fine for me.

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  • I have the same problem.  It has been going on since at least December 2020.  I’ve reset everything, deleted FB and Instagram, reinstalled the apps, set Eero to default settings again but still FB and Instagram will not load when connect to my WiFi.  I am getting 200Mb WiFi speeds so I know it’s not the internet speed.  These are the only two apps that do not work.  If I turn off WiFi and go to LTE they load right away

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  • Hello,

    I would like to work with you in resolving this. Can you verify if you have eero Secure? If you do, is it turned on? If it is and you turn it off will the photos load? We also may need to work more directly with your network as well. Another step is to go into your eero App -> Settings -> Software Updates and check if there is an update for your eeros. 

    Looking forward to hearing back from you,

    James

    eero Support

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      • Ejargueta
      • Ejargueta
      • 1 mth ago
      • Reported - view

      This issue just started happening to me, I have eero secure and there is no new update. 

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