0

One Specific EERO going "offline"

Installed a 10th eero device two weeks ago, and the one device keeps going offline after about an hour. A reset of the rj45 connection allows it to come back online. While the device is offline the connectivity is lost, and actually gets worse than when the unit was installed initially. This tells me it is accepting connections, but there is to back-haul connection to the network. Upgraded to 6.03-24 and no help. Have also tried resetting the modem and replacing rj45 connections. Any help would be greatly appreciated

5replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Why do you have *10* eero devices on your network? You might just have two many eero units and there is way too much interference.

    Like
      • txgunlover
      • txgunlover
      • 8 days ago
      • Reported - view

      cMoo92 I've got to agree.  I can't imagine why you'd need 10 in a normal use case eero is designed for.  

      Like
  • I have four eero gen 2 devices and a beacon in a very large home.   One of the eeros goes offline just about every day for a few minutes then comes back on. When it happens my entire WiFi is crippled for that time period.  Directly connected computers (not on the mesh network) continue to work.

    Support has been trying to resolve the problem but I read more and more similar complaints and have come to the conclusion that they can't help me with this problem.  It seems to be something inherent in the mesh system.  

    Like
  • The reason I have 10 is, the house is about 20,000 square feet, and 4 floors. The odd thing about this issue is, the problem follows the connection ie have swapped another eero with the "offline" connection. Have tried re-terminating the connections, as well as trying multiple ports on the network switch

    Like
  • Sounds familiar.  I swapped the disconnecting main eero with another one.  Made no difference.  

    Support had me jumping through hoops where they wanted me to disconnect much-needed hardware from a switch I had in place to narrow down the problem.  At that point, I just gave up.   If I have to go through much trouble to find out why these eeros do constant short-term disconnects then perhaps I should look to upgrade with another brand.

    Like
Like Follow
  • 6 days agoLast active
  • 5Replies
  • 28Views
  • 4 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com