One Specific EERO going "offline"
Installed a 10th eero device two weeks ago, and the one device keeps going offline after about an hour. A reset of the rj45 connection allows it to come back online. While the device is offline the connectivity is lost, and actually gets worse than when the unit was installed initially. This tells me it is accepting connections, but there is to back-haul connection to the network. Upgraded to 6.03-24 and no help. Have also tried resetting the modem and replacing rj45 connections. Any help would be greatly appreciated
I have four eero gen 2 devices and a beacon in a very large home. One of the eeros goes offline just about every day for a few minutes then comes back on. When it happens my entire WiFi is crippled for that time period. Directly connected computers (not on the mesh network) continue to work.
Support has been trying to resolve the problem but I read more and more similar complaints and have come to the conclusion that they can't help me with this problem. It seems to be something inherent in the mesh system.
The reason I have 10 is, the house is about 20,000 square feet, and 4 floors. The odd thing about this issue is, the problem follows the connection ie have swapped another eero with the "offline" connection. Have tried re-terminating the connections, as well as trying multiple ports on the network switch
Sounds familiar. I swapped the disconnecting main eero with another one. Made no difference.
Support had me jumping through hoops where they wanted me to disconnect much-needed hardware from a switch I had in place to narrow down the problem. At that point, I just gave up. If I have to go through much trouble to find out why these eeros do constant short-term disconnects then perhaps I should look to upgrade with another brand.