To current eero owners, how did you get here? What competing products did you test? Will you stay with eero?
Day 2 of being an eero owner, and unsure yet If it's for me. Really curious to hear from current owners.
I come from a relatively solid tech background, while not fluent in all things networking, I know more than enough to be dangerous. I live in a 2,500 sq ft home with a 1,300 something basement. I have ethernet run to almost every room in the house. I've had a couple different setups in my time that inevitably have caused me grief in one way or another.
As of yesterday, I was running a single Asus AC5300 router, which hit the whole house and partial outdoors, relatively well. 5ghz did not have much of a reach and at times the latency on my 2.4 was not ideal. More often than not, the network was solid, but random hiccups between streaming buffering, my wife's laptop dropping VPN, and other little misc. nuances just became annoying to the point that I wanted to try something new.
I realize I could/should probably stick with my current router and impliment some Unifi' AP's given that I have the ability to do so with having Cat5e run through the entire house. Still debating the option, but honestly ... it's more work and I'm feeling lazy these days.
So yesterday I went and brought a Netgear Orbi as all things considered, they seemed to the best of the new/cool kids club of home networking solutions. I ultimately only lasted on Orbi for about 5 hours due to a multitude of frustrations. Between the latest firmware breaking connectivity to the satellites, a very slow and painful interface, dropping network connection on mobile when switching satellites, poor choices being made on devices connecting to satellites, lack of ethernet backhaul with no timeline (lots of posts on their forums), and the physical appearance of the Orbi satellites ... all helped for me to give up on it.
I ran out to BestBuy last night and picked up the eero Pro three pack last night. Overall, was pretty pleased with how quick and easy it was to setup. Had several hiccups with devices not being detected which simply required some reboots, but all in all, very easy and painless. The system is up and working like a champ, but I have some issues/concerns as of now:
1) The hot temperatures of the devices themselves
2) eero+ costs $10 a month; whereas competitors offer this service for free
3) eero is a kickstarter born company, will they last?
4) Mobile only app
5) Limiting configuration options
6) Lack of utilization data
7) Lack of QoS
8) No logging/debug
9) Devices are making poor decisions on which node to connect to
10) No enhanced functionality like VPN, local/cloud storage accessibility, etc.
11) Range isn't as good as one would hope/expect
I mean in the end, I get it. eero is meant for today's typical, non tecchy family. Yet, it seems like so much more could be possible with this system but enabling some "advanced" features/functionality. I question if any of that will happen?
Anyway, this was definitely a long winded rant. Really just curious to hear from others. I realize I should probably just go buy a couple AP's and call it a day, but I like what eero is doing here. I want to say this is the right choice, but I really just wish there was more features and functionality.
Hi adambean —
I realize you probably want to hear more from actual customers, so I'll keep my input here brief 🙂
With regards to a few of the issues/concerns you have —
eeros, like many other electronic devices, may feel warm-to-touch when running. We often compare it to a laptop. If you feel the eeros are warmer than they should be, give us a call. We'll be happy to take a look. With that said, the 2nd-generation eero actually has enhancements with regards to heat removal, and the new heat sink is what adds a lot of the weight to the new eero.
eero Plus is completely optional. With that said, it is an enterprise-grade solution and we've partnered with an industry leader in Zscaler to ensure the security that eero Plus provides is capable of defending all your products against the latest threats. We also plan to continue to add to eero Plus in the future, and you can join at any time.
Also, we actually weren't a Kickstarter company. While we took pre orders for our 1st-generation product, we are a funded company with $90 million in total funding.
As for some of the other issues you are experiencing, again, I'd recommend reaching out. Given your background, I'm sure you'll enjoy interacting with our support team as they are all techies and huge fans of networking.
Feel free to give us a call at 1-877-659-2347 or email us at firstname.lastname@example.org .
Thanks again! I look forward to hearing what others have to share about their experiences.Reply
Greetings! I came to eero from the Linksys Velop platform (decent hardware, terrible app) and love the system thus far (going on 48 hours, installed midday Saturday). I probably went a bit overboard (two ethernet-backhaul eeros and four beacons) as I really wanted a "set and forget" blanket of solid wifi throughout the house and into the yard a ways.
The setup was easy, the firmware update went smoothly, and since I chose the same SSID as before, the gadgets and gizmos all connected fine (some needed a reboot of sorts to refresh their address, as the eero is using 192.168.7.x whereas Velop was on 192.168.1.x). The eeros do run a lot hotter than the Velop, but those are much bigger with venting.
Device roaming seems to be pretty smooth, and I appreciate how the mobile app (I'm using iOS) tells me both how the gadget is connected but also near-real-time usage (download and upload rates). I'll probably stop staring at that stuff eventually; for the moment it's still shiny and new, and a lot of fun to see how the network is behaving throughout the day.
While I don't have this need at the moment, I imagine that at some point I might want to reboot all of the nodes. Didn't see something immediately accessible in the app, and did seem some rudimentary help diagnostics in there. Just curious, is there a "reboot everything" type button someplace, perhaps with a helpful "are you sure?" type verification message?
Anyway, thanks for listening and here's to eeros!Reply
I came from Google Wifi and Velop.
No bridge mode for mesh with GWifi and Velop was terrible due to latency, streaming issues and Sonos issues. Double NAT finally caused too many problems and GWifi had to go after 8 months. I have a Cisco RV340 on the way to be the main router and the eeros are all in bridge mode on the 3 floors in my house.
So far, so good, but only a day in.
The first signs are good, though. Alarm.com , Ring, Sonos and Nest all connected and working. Android, Windows and iOS also connected and working.
Also, fastest mobile speed test I've ever had at 325MBps on a Google Pixel XL.Reply
I came from Apple Airport Extreme plus Apple Airport Express in an adjacent cottage wired via Ethernet. I replaced these with three 2nd Gen Eero's and they are working really well. I used the existing ethernet to connect one of the Eero's in the cottage; it was up and running in a few minutes. I used the same SSID name and my connected Wifi devices (Nest etc) connected without any intervention.
I had an Apple TimeCapsule that I wasn't using, and the instructions in the support blog to use it in Bridge mode worked perfectly, including all the ethernet ports, the USB port to attach a Canon Pro 9000 color printer, and the internal 2TB disk.
I was initially concerned about the heat, so I used an infrared thermometer to check the temperature: 120 degrees Fahrenheit on the top, but the wood surface they were sitting on was only 107 degrees (measured directly under the Eero), just warm to the touch and not hot at all. I don't think heat will be a problem. I had very high expectations based on the reviews and three days in, every expectation has been met. I am planning to stay with Eero and am ordering 2 additional Beacon's to extend the range and improve the signal for Ring Cameras.
I haven't decided yet on Eero plus. Need to do more research to better understand exactly what threats it protects against.Reply
I got here because I was tired of my kids complaining about slow speeds as they were connected to the 5Ghz band on my gateway. I now have 4 eero's, I wanted 3 but one got lost/stolen in the mail, then a month later it shows up on my doorstep. I love my eeros. Full bars on the 5ghz band everywhere in my house. I have a 2600sq foot home single story, so it's a long home. With eero's placed strategically, I have happy wifi devices. My wifi garage door opener and sprinkler system were almost unusable with the regular gateway setup. No issues now with an eero in the garage. It is going to be interesting how the eero in the garage does, I live in Houston and it stays around 90-95 in the garage all summer long. I wouldn't be surprised if it is the first to go being in that high heat/humid environment. I just ordered a mount I found to do 2 on the wall. I'm anxious to see how that effects their performance/signal range. So far, I am a happy customer. Love my eeros!Reply
Old thread, but as I've just migrated to Eero (at least for now) it was interesting to me and may be to other new Eero members.
I came from Orbi (and before that Netgear Nighthawk AC1900). Unfortunately, the Orbi is currently a hot mess for many users, w/FW problems that make their routers drop connections and/or reboot frequently. Obviously not affecting every user, but common enough that their forums are littered w/threads complaining about connection drops and related issues.
I'm sure they will sort it out eventually, Netgear is not a bunch of dummies, but clearly things have been rushed and/or not tested sufficiently/properly.
When connected the Orbi setup (I had the RBK30 - RBR40 router and RBW30 satellite) was awesome - completely fast and buttery smooth, covered my 2,000 sqft ranch style house effortlessly w/just those two units. But the disconnects were just too frequent/too annoying.
So I took my Orbi back and picked up the highest rated mesh networking option on Amazon - which is Eeros (85% five star and 5% four star). About the best rating I've seen on any product, let alone a networking device with thousands of reviews, on Amazon.
Setup was easy except for a problem in the Eero app (which I shared w/support). On my phone (the ubiquitous Galaxy S7 Edge) in the beacon setup process has a at least one screen where the "Next" button is cut off/below the bottom of the screen, and there is no indication (scroll bar, etc.) that there is anything else to scroll down to. That left me stuck and I actually had to call support to get past that. Support said they'd forward the info on to the right people so that gets fixed.
After setup things have just worked, which is what you want/expect w/a router. Well done. I have had to reboot a couple devices so they could catch up w/the new network, but that's normal.
Speeds are as fast or faster than the Orbi (but i have the router and two beacons, so more hardware than I had with Orbi). I paid about $200 for the Orbi (router and one satellite) on sale. My Eero setup (router and two beacons) was $349 (reduced from $399 on Amazon). So a big price premium.
Support seems better on Eero...both here in the forum and on the phone. That's good.
I REALLY REALLY miss/want a web browser interface to the Eero management pages...not being able to use my laptop or chromebook to access, review, and modify router settings is really annoying. I'm on my Chromebook or laptop frequently and just assumed that interface would be available on the Eero. I didn't confirm that "basic" capability in advance, so my bad, but its lack is a significant gap for me. Enough that if Orbi got their act together and fixed their connection reliability issues that could be a tipping point for me to return Eero and go back to Orbi.
Eero needs native VPN support...I have signed up for Eero plus, but the client-based VPN solution feels more like a stop-gap than an effective solution. VPN should be on the router so that any client connecting to it is protected w/out futzing/installing SW on the client. Also, Encrypt.me has no Chromebook support/option, so have a broken VPN solution at home where I use my Chromebook a lot. Orbi does provide support for VPN.
Right now overall I'm very pleased w/Eero. Easy to setup and configure, appears stable and fast, and the units are less obtrusive than the Orbi HW (and I really like the LED light on the beacons). But I'm not 100% committed either, and will be checking back on how Netgear deals w/the Orbi reliability issues and make a decision by mid-Jan when my Eero return window closes.Reply
To be honest, the speed is not measurably different. Using my fingbox as the test node, sitting in my great room, the speed difference on my S8+ is roughly the same as the Orbi. What IS different is the lack of disconnects on the Eero. I'm using 3 pro's and 1 beacon versus my Orbi's 2 sats and 1 router.Reply
Like others posting recently, I've come to Eero from Orbi. In fact I left Eero to go to Orbi, had a wonderful experience for many months and then recent firmware updates completely ruined the experience for me so I'm now happily BACK to Eero. I think the Gen 2 product is better for my scenario than Gen 1. I have the Eero Pro package plus two beacons. With Orbi I had the router and two satellites.
I have found that my Orbi was a little faster and had further reach than my Eero setup but it's not a huge difference. Furthermore my testing methods probably aren't bullet proof. Eero is plenty fast enough for any reasonable home use as I'm easily getting 150+ speeds throughout 95% of my property (5,500 square foot house and into my back yard) with weaker spots still being in the 70-80 range. Said differently, without constantly obsessing over measuring network speeds, I'm certain that I'm getting good enough speed to do everything I want to do wherever I want to do it. I sometimes think we all (me included) spend FAR too much time testing speeds without any real world expectation of what speeds we actually need to do the things we want to do.
Anyway... the stability of Eero is where it's at. It's a set and forget experience which is exactly as it should be. And my family is happy to have consistent WiFi again. I highly doubt that I'll be going back to Orbi again.Reply
I tried a bunch of the mesh systems and a large number of the standard wifi units (all of the top of the line top rated ones). I really liked the feature set of the Orbi and at first I thought that I would avoid some of the issues others were reporting, and I did for awhile then I ran into a number of issues the peskiest being the disconnects.
Google WiFi I didn't have very high expectations but it was actually MUCH better then I expected. For the price, it was really hard to walk away from it and I may still go back to it. There were some disconnects but the updates that Google pushes out are a bit inconsistent.
The biggest surprise was the Plume pods. They were not the fastest by far but they were the most consistent. No matter where I went I got the 40-50Mbps. Their mesh mojo is if not the best then at the top. The latency was insanely low and most of my testing the network did not behave or feel (to the users) like a 40-50Mbps network. It was just rock solid connections and it can handle an amazing number of clients. The App while minimal had a great layout and tons of useful info. Unfortunately for me, my house had some inconvenient power outlet placement and (b/c of the building materials in one inner wall a wifi black hole) that made it a difficult place for any units that were direct plugs. And yes in the locations that I had outlets the wife factor made extension cords a no-no. I also run all my devices on at least quality surge protection and most with UPS, pods had issues when not directly connected.
Eero is the one that I really liked from the get-go (based on online research). It has, for the most part, lived up to the hype. I did run into a problem just after my units upgraded to .38 which would not let is use certain subnets. The replacement units don't experience this issue but I'm a bit concerned if a firmware upgrade can cause issues. The lack of Router features is the biggest ding for the Eero (boy they make me miss the Orbi's features). If you have a complicated network (check) or want to use the Eero as your gateway router with other network devices then it's not going to work out.
Eero will not route between subnets. So you're stuck with a /24 (+1 Eero gateway device can be on a different subnet than the DHCP pool and it will connect to that IP but ONLY that IP on the subnet). That right there is a potential deal killer. Eero also leaves too many ports in stealth mode instead of reporting as not available.
So after spending almost a week working with Eero support the only way that I can get Eero to "work" the way I need it to is to connect my firewall after the Eero gateway (which leaves wireless clients without the 2nd layer of protection) or to bridge it to my firewall (where I get the firewall protection). but then I lose most of the extra features (ex: Family Profiles). So now I need another app/device for parental controls. At this point I do LOVE the eero but I'm not sure the cost of the Pro kits are worth it to run then in bridge mode.Reply
I had the Google wifi and took them back because I couldn't configure advanced features like dual SSID or even turning off the 2.4 radio. So I was excited to try Orbi, due to advanced feature options, but it looks like the new firmware is a hot mess. I was then excited to give the eero a try... until I got to the form and do some digging. I guess the search for a full home wifi continues. I might just bite the bullet and go with Meraki.Reply
Nnyan Thanks for that info. Was not aware of those options. While I'm sticking with Eero I'd be pretty interested to see what sort of speeds someone can get in a wireless uplink environment. In my house, I've run ethernet cabling from my bonus room (where the AT&T fiber modem/router is as well as my gateway Eero) to my master bedroom (which sits in a better location to mesh with other wireless clients) in order to get a better setup. When I was trying to run everything wirelessly I was having serious difficulty getting good wireless signal routed out of my bonus room due to my house configuration (lots of brick to go through).
I'm guessing the Meraki would work pretty well. BUT... I'm sticking with Eero. It works flawlessly for me at this point and I'm tired to sinking dollars into my never ending search for the right solution! LOL! But if you get the Meraki I'd be very curious how it works for you.Reply
I gave up on the Orbi system. In all the years I've been using access points (many many, I'm a tech guy), I have never run into the types of problems as I did with the Orbi. The last few firmware updates have killed the system. You revert the firmware and it updates again. Constant wifi drops from my devices and it also affected my wired network. I have a very large network (all in all probably 70 devices connected). Enough was enough. I set up the Eero Pro system less than 24 hours ago. What a difference. Awesome mobile app (wish it would have a web interface). Speed-wise it appears the Orbi had a slight edge, but Eero's reliability is so far outstanding. No drops, no disconnects.Reply
I've had so many systems over the years. Linksys, Apple Airports, ISP Routers. Last one was a NetGear Nighthawk.
eero has been fantastic. I have a v1 eero system (2 units, ethernet backhaul as the interconnect).
I was tempted by Google Wifi, Orbi, and Velop.
Google touts stronger signal, Orbi and Velop more advanced features and speed. But I know too many people that have buggy Orbi systems. And most people screw up the advanced settings and would be better off with eero.
What I love about eero:
- Doesn't overpromise. Setup on your phone, the configuration just works.
- Can still use some advanced customization (Custom DNS so I can leverage OpenDNS filtering, IP Reservations).
- Easy Guest Network
- Because the units are small and attractive, I can put one on a bookshelf and get good wireless coverage.
What could still be better:
- More advanced security. Stealth mode for all ports (so port scanners can't detect as much)
- More features in eeroPlus. Honestly, OpenDNS with custom categories blocks most of what I don't want to run into on my home network.
- True IoT profiles. Define thermostats, cameras, lights to have very limited access so we don't have to worry about them being compromised
- Fix the silly speed test in the App. Don't trust it at all with AT&T Fiber. Yes, I've told support, but this is a silly feature that is unreliable.
- Enhance the units so they ultimately can win the speed tests versus Orbi and Velop. That seems to be the biggest reason eero loses some reviews.
- Optimize for 5ghz. I live in a large condo complex. A ton of access points. Fortunately, eero creates strong 5ghz signal in our small 1700 foot 2-story condo. I just don't know why 2.4ghz has to be active? That only extends into my neighbors and creates interference.
I'm a happy eero customer. Wifi is just so darn reliable now.Reply
Good post! You bring up a point that I think many have discussed before (and I agree with). I'd be happy forcing all my clients to work off of 5G. Although I'm not certain if some of my devices are capable of 5G because they always connect to 2.4G regardless of 5G strength (like my printer and my Ecobee thermostats).Reply
Journey with routers includes :
Orbi + 2 satellite : newest software upgrade (Dec 2017) is a mess. Rebooted router randomly. Known problem.
Google wifi: probably the most stable of the bunch. Would like two 5 ghz bands to increase capacity when I have 50+ things connected
Velop: ok but no better performance than Google Wifi.
Netgear R7000: very good but. Range could not reach across house.
Eero: just got them yesterday. Easiest setup. Wired connections don’t show throughout. So far, very stable.Reply
As much as it pains me to say so I've made the decision to move on from my Eero (pro pack). I have my Ubiquiti system deployed and it fixes all the major issues I had with Eero. Despite not being as user-friendly as Eero/Plume and the device adoption process being painful at times it is worth it. By default it shows no ports open to nmap scans, I now have robust port forwarding, DDNS, detailed logging, support for more than a /24, etc... Really more information then I think even I need.
This is not a solution for everyone and honestly, I wish I could have stuck with the Eero. But even my daughters noticed that on their android phones the occasional disconnects as they roamed around is now gone. But I was still sad boxing up my Eeros and returning them.Reply
I switched to Eero after several frustrating months with Orbi. Prior to Orbi, I had used the Apple Airport routers for years and had been happy with those, until Apple support for them seemed to go kaput. The first few months with the Orbi were great - amazing, in fact, regarding coverage and reliability (I had the RBK50, with the RBR50 Router and two RBS50 Satellites). I had fantastic results... that is until the forced firmware updates began hitting, at which time the disconnects and reboots became rampant. I'm not talking about the "occasional" reboot every few days - this system was rebooting several times an hour, and streaming video was impossible. Unfortunately, by that time I was beyond any return period.
I read and contributed to the Orbi forums for months, trying to resolve the problems that I and others were having. It was like all of us on the forum were talking to a vacuum. I work away from home, but my wife does all of her work from home and her work relies heavily on a solid, consistent Internet connection. So every evening when I came home, I got a good dose of how badly the network was performing. Because of Netgear's forced updates, I spent hours trying various remedies including TelNet resets, etc., (which for a casual user, one should never have to resort).
Finally, I got sick of the constant monitoring, rebooting and fixing. One evening, my wife showed me the Eero TV commercial, and I bought the V2 Eero Pro version out of desperation. I haven't regretted it since. Yes, the Eero updates sill cause me trepidation because of my Orbi experiece. But I have had absolutely ZERO problems with any of the updates. Frankly with Orbi, I began to feel like I was a beta tester. With Eero, I am one happy camper (and so is my wife). I was a Netgear user for various devices for years. But given what I've seen of Netgear support on the Orbi, I am not inclined to ever buy ANY Netgear product again. As for Eero - I'm totally impressed in every way. And No - I'm not an Eero employee or associated with Eero in any way.Reply