Random errors in the eero app
After a week of working normally, it seems like my erro app has gone crazy. For the last several hours, it's been reporting incorrect status messages for my network. Sometimes it says there's an internet connection problem (there isn't). Sometimes it says that one or more of my eero units is having problems (there don't appear to be any). I've restarted my modem and my gateway eero, but the errors persist. Through all of this, none of my devices (computers, phones, tablets) have lost wifi connection or internet access. I'm really confused!
Hi everyone —
We wanted to shed some light on the app issues some of you may have experienced the other day.
On Sunday, we identified a server issue that caused a disruption between our app and our cloud. While actual network stability, security, network settings, and performance weren’t affected, the app was having trouble communicating with the cloud, resulting in inaccurate app information. Customers may have experienced network setup failures, buggy app behavior, and inconsistent network status reporting.
We recognize it is confusing to read conflicting messages through the app, and hope this didn’t cause too much frustration after recognizing your network was actually stable. For those of you who called on Sunday and found longer-than-normal wait times, we appreciate your patience and are sorry for the inconvenience. All issues have since been resolved.
We will continue to investigate what caused this disruption and how we can avoid similar issues in the future. Again, we appreciate your patience and understanding. If you have any additional questions for our team, or are still experiencing any issues with your network, please contact support by emailing firstname.lastname@example.org or calling (877) 659-2347.
Jeff, eero community manager