So I had a problem tonight with my eero going on and offline. I tried the typical reboot process but still same results. I opened the app and clicked the "Call Support" link and placed the call. When I got connected the recording stated the Support Center was closed and to try again during normal business hours. The recording then proceeded to tell me the normal hours were 7AM to 7PM Pacific Standard time. Considering I am calling from the East coast this should translate to 10AM to 10PM EST. So if I am calling at 8PM EST why would the support center be closed?
Anyone else experience this?
Hi jalcala —
Sorry to hear you are experiencing an issue with your eeros.
Due to the inclement weather and unsafe road conditions in Texas, we closed our support office at 3pm PT to ensure everyone was able to get home safely. We published these updates hours on social media and our help center, however, we apologize that this wasn’t updated with the voicemail.
As for the issue you are experiencing, I’d be happy to help. If it does require tech support, you’ll have to give us a call again tomorrow or start an email to submit a ticket. But first, let’s see if we can get to the bottom of it.
Based on the issue you are experiencing, is there any chance you are currently having an ISP outage? If not, could you share what you are currently seeing in the app?