Problems connecting wirelessly to devices plugged in to my Fios modem/router

I just got my Eero system, which I setup with ease. My whole house now receives a strong wifi signal. The only problem is I have my Apple TV and my Denon AV Receiver plugged in to my Fios modem/router. When I try to connect to them through the Eero network, I cant. As soon as I connect to my Fios network, then I can. Prior to the Eero, I had an Apple router and I was able to connect to my Apple TV and Denon when connected to either the Fios network or the network through the Apple router.

Any help appreciated.


1 reply

    • Sr. Specialist
    • Joey_C
    • 6 yrs ago
    • Reported - view

    Hi Darrin, thanks for reaching out!

    I'd like our team to take a closer look at this one for you. When you have time, feel free to give us a call at 1-877-659-2347 or email us at support@eero.com . We'll be happy to investigate this issue further!

    All the best

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