Known Issue with WiFi Cameras?

Specifically the ring Video Doorbell pro and blink XT cameras.  My network was working fine, then today both these cameras went offline.  Although they showed connected via the eero app, they weren’t responding.   Additionally, the blink camera IP address was blank.  I had to re-sync the ring doorbell WiFi and the blink module and it’s up and running now. I’ve never had this problem with AMPLIFI HD.  Anyone have issues with devices disconnecting from your network?  

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  • A common tip for eero networks that can help stabilize device connectivity is to assign an IP address reservation for the device:

    Network Settings > Advanced settings > Reservations and Port Forwarding > Add a reservation

    Also, I have 3 Nest cameras and a Nest doorbell camera that never have issues—even without a reservation.

    Like 1
      • cotedan87
      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 1 yr ago
      • Reported - view

      cMoo92 used to have big problems with the outdoor Nest cams. Placing the leaf node near as possible to the outdoor cams, and doing IP reservations really helped. (Should be noted this occurs with most routers. Not just an eero thing with the cams.)

  • Thanks for the reply but these two devices were working fine.  Then suddenly it’s not.  I also check the settings for my ring alarm which is Ethernet to wireless eero router which is wireless to hardwired Eero Gateway and the alarm disconnected from WiFi and on cellular backup at 230 this morning then back to WiFi 2 hours later.  


    Also my blink XT cameras seem to be offline again.  I can view it manually but it’s not detecting motion or sending me notifications.   

    Didnt have these issues with Velop or AMPLIFI and if this keeps up, the Eeros will have it go back although I really want to keep it over the other two mesh routers.   

    • Chi7 talk to eero support. eero is a pretty stable and reliable product and this isn’t normal behavior. Support is the only ones who are going to have access to the information and systems necessary to try and identify the issue.

  • So I spoke to Jack at eero but I wasn’t home at the time.  I still wanted their insight and jack was a pleasure to chat with.  

    When I got home, I installed the latest eero update, and add the ring video bell and sync module jack to my home network.   It’s been about 6 hours now and so far has been still stable.   Motions are coming in.   Notifications coming in.   All other devices have been solidly online,   


    Crossing fingers.....

    Like 1
  • I just bought NETVUE Orb Cam, and I haven't been able to set-up with my Sonic Eero wifi.  I don't find Netvue on the list of eero device compatibility list.  Should I return my Netvue?  Or it is possible to set it up?

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