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1st gen showing faster download/upload speed than 2nd gen in 5ghz

Hi switched from 1st gen to 2nd gen yesterday and I'm seeing a difference in download speed between generations on 5ghz.  I have a basic setup no tweaks.  I have 1gig/45 with Xfinity.  When I was using 1st gen I was averaging 600mbps down/45up  With the 2nd gen I'm averagin 250mbps down/25 up. Can anyone assist?  I've rebooted modem, direct connected and getting consistent 750mbps wired/45 up.

1 reply

    • eero Community Manager
    • Jeff_C
    • 7 yrs ago
    • Official response
    • Reported - view

    Hi  comcast3484 —

    Thanks for reaching out and sorry to hear the issue you are experiencing. Before escalating to tech support, have you updated your network yet to our latest eero OS version, 3.2?

    If not, please do so to see if this helps. To update your network, open the eero app, tap on the menu button in the upper corner, and tap on Network Settings. Down the page, you will see a section titled Network software. If that says Update available, tap on that and start the process to update your network.

    Should the issue persist after doing so, or you have already done so and haven't seen any improvements, please give us a call at 1-877-659-2347 or email us at support@eero.com .

Content aside

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