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Intermittent Loss of Internet at eero hardwired connection

I have a frustrating and intermittent loss of internet connectivity between my eero and my Verizon fios G1100 router. I was previously using a Ubiquiti Amplifi HD and thought it was an issue with that unit/system, but this happened to me with my new eero as well.

The eero reports there is no internet, however if I connect via WiFi to the WiFi network from the Verizon router, there is no problem. I have three WiFi networks in the house: two from the Verizon router (2.4 an 5) and the one from the eero.  All with different SSIDs. 

Connectivity is typically restored in 15 minutes or so. 

I have a feeling there is some kind of conflict somewhere. Anyone experience anything like this? Any ideas? I suppose I could turn off the WiFi at the Verizon router, but the issue appears to be unrelated to WiFi. 

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  • I have a Verizon fios modem and eero routers and started having connectivity issues like you just beginning this past Sunday. Today I turned off all of the eero plus features and put in a custom DNS of Cloud 9 in the advanced internet connection settings (Cloud 9) and all is well. But hurry up and get it done while your Internet is still up. ; )  I am guessing that it is a technical problem with Eero Plus that is way over everyone's head and that maintenance of the Eero Plus service is not nearly of the same quality after Amazon bought Eero and never will be.

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      • SLH
      • SLH
      • 1 yr ago
      • Reported - view

      SLH I should have said you can google how to use Cloud 9 (or another custom DNS) in the advanced network settings of the Eero software. Or you can use a family-oriented DNS such as one of the tiers of Norton Connectsafe. I think the days of superior Eero product support may be over now that Amazon bought it and customers are essentially just tiny revenue streams for tech giant Amazon.

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      • yalej
      • yalej
      • 1 yr ago
      • Reported - view

      SLH Thanks for the tip. I may indeed try this. 

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      • SLH
      • SLH
      • 1 yr ago
      • Reported - view

      yalej I should have said "Quad9" instead of Cloud9, and I see that Norton Connectsafe DNS server was taken down last November, but there are other family safe DNS server options. Google is your friend. ; )

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      • yalej
      • yalej
      • 1 yr ago
      • Reported - view

      SLH So you think this is a DNS conflict of some kind? Next time this happens I want to look in the routers error log to see if there is anything informative there. 

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      • SLH
      • SLH
      • 1 yr ago
      • Reported - view

      yalej I know what happened and I know how I fixed it. Certain of my devices started having intermittent connection problems, while other devices did not. I turned off eero plus (you have to disable all eero plus features in their app before you can turn off eero plus) and went to Network Settings>Advanced Settings>DNS>Custom DNS and changed it to Quad9 (9.9.9.9 is the primary DNS entry and you can google their secondary DNS server) and now everything in my home works blazing fast and perfectly again. One of my kids is an IT Wiz and helped me troubleshoot. After having stepped through all of the variables my guess is that some of the eero plus extras (but not just simply and solely having the Eero Plus to resolve at or forward to Zscaler) interfere with operation of some types of devices, at least when using a Verizon cable Modem.  Exactly what would be the root cause is way, way, way over my head. That's for Amazon to figure out, if they even have a single tech that is capable of doing so.

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      • yalej
      • yalej
      • 1 yr ago
      • Reported - view

      SLH I don’t even use eero plus. Which makes what’s happening even stranger when compared to your more “complex” setup. 

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      • SLH
      • SLH
      • 1 yr ago
      • Reported - view

      yalej Yes, that brings up the possibility of an even larger root cause I suppose. It's truly way over my head. What we have in common is Verizon, and if you have it, Verizon Fios, and intermittent connectivity problems with the Eeros that we needed to work around. Mine began this past Sunday and it sounds like yours began right around that time frame. I'm pretty sure there was an Eero firmware update around that time. And your system works fine with the Fios router. Based on all of that I think that puts the spotlight on the new Eero firmware. Perhaps we just found different workarounds, yours being not to use the Eeros at all. 

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  • I’m having a similar problem with connecting through my Xfinity cable modem.

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  • I have Mediacom Xtreme modem and a high speed connection. Since the past few days, my eero router (hardwired to the modem) keeps going off (shows red light) and results in no internet access. Wifi signal is strong, however. Modem's connection is stable and I can access internet via direct connection to modem. So, it seems the problem is with the eero device. I restart through the eero app and also with a power cycle. Same result. I have raised a ticket with eero. May be they will respond.

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  • I'm having this same issue except with Xfinity as internet provider. Xfinity modem connection and Xfinity wifi working fine but eero keeps disconnecting causing eero network to go down. It happened once the day after install (a week ago), then two days ago it started happening frequently (10 times yesterday, already three times today in just a few hours). I sent a message to eero and hope they will reply both there and here. Generally re-connects on its own after 10-15 minutes but impossible to work and have remote learners depending on it.

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