Devices Disconnecting

A few days ago I began having intermittent connection issues.  My iphone, ipad and imac go offline for a few minutes and then reconnect.  Happening to all my devices so am wondering if this is an eero issue.  My ISP isnt reporting any issues and the eeroe app shows that the internet connection is stable

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  • That's definitely odd. When the disconnect happens, have you checked your eero gateway to see if the light on top is still white, or does it go red?

    Probably the best thing to do is write down the date and time it happens and then email eero support with that info so they can dig into the logs and see what's going on.

  • All the eeros look to be working... white lights. I’ll jot down the date/time next time.  Thanks

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