Seriously. 10gb up 118gb down?
Considering I live in Texas, and haven’t had power but for a few hours from the 14th-18th.. it’s impressive that you think I’ve uploaded 10gb… so either my Netflix is streaming uploads to my neighbors, you stuff is really broken… or I have one reallllly impressive network (I don’t). Fix your crap.
Thank you for reaching out to us. When you have time, and are able to, can you send an email to firstname.lastname@example.org regarding this and private message me the email address you used so I can start to look into this behavior for you?