Latest update broke my range
I have the Eero Pro Mesh system. I have a beacon in my 2nd floor dining room that is the closest spot to my outdoor firepit. Prior to the most recent update 6.4.0, I could stream content from my wifi at around 70Mb/s. However post update, I am barely able to connect to the wifi network. If I do connect, I barely pull 10Mb/s if it stays connected at all. Not sure what was changed but I am not a fan. Gearing up for College football season and plan to stream to big screen near firepit. I have restarted the beacon but still it has terrible range. Thoughts?
Hello Tiger79 ,
Thank you for reaching out to us here on the Community. I can understand the frustrations that come when something is not working correctly. Lets see what we can do to troubleshoot and get this device working as intended.
The first thing we need to make sure of is that the placement of the eeros is optimal. I understand that the eero may have been working correctly at those locations before, but lets just double check and make sure everything is setup optimally for a mesh network. We recommend that eeros be placed between 35-45ft from any other eero. Also please review the placement article below to make sure there are no other external causes to this decrease in WiFi connectivity.
The next step we want to take is to try swapping it with another eero that is currently working if you have an extra eero to use. If you do not have an extra eero lets go on to the next step.
The last troubleshooting step I would like you to try is to soft reset the eero Beacon that we think might be causing the behavior. I have linked an article below with steps on how to do this.
Once you have tried all these let me know and we can proceed further if necessary. You can also reach out to our phone support as well. I have shared a link below that will provide you with a few numbers to choose from.