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Apple TV connection problem

My Apple TV is connected fine, but a few apps require an ipad or iphone to connect to the ATV, and then can't "see" each other.  I suspect it might be something with the mesh network - eg do certain devices see separate networks and thus don't see each other on the same network?  Any advice appreciated

2 replies

    • ryannext
    • 7 yrs ago
    • Reported - view

    I've been experiencing a similar issue. I have two Apple TVs in my house. They both connect to wifi without any issues, but when you attempt to use the Remote app instead of the physical remote they show offline in the app. If I unplug two of the eero's the Remote app works flawlessly. When I have all eero's on it seems like the app intermittently doesn't see the Apple TVs as being on the same wifi network.

    • eero Community Manager
    • Jeff_C
    • 7 yrs ago
    • Official response
    • Reported - view

    Hi msp_ken & ryan.next —

    It would be hard for us to say what is going on without having tech support take a deeper dive into what you are experiencing.

    If you haven't yet, please contact eero support. We'd be happy to take a look into what is going on and get this all resolved for you.

    Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

Content aside

  • 7 yrs agoLast active
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