Intermittent Loss of Wifi

Eero has been the most stable out of the 3 mesh systems that I've tried.  Until yesterday.  Yesterday I started getting a red light on the one that is connected to the modem  I checked my modem on the Spectrum app and it says it's connected to the network.  I ended up just unplugging the eero connected to the modem and plugging it back in.  The device will reboot then connect for about 2 to 3 hours then go back to red.  Rinse and repeat throughout the day.  


I'm not sure why it's doing this I haven't had any issues in over a year.  I'm on 6.8.0 and have a Motorola E31U2V1 modem.  Is anyone else having this issue as of late?  

5replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I've been using eero for a few years and I'm happy with it. But beginning about two weeks ago, they became very unstable. Not sure why. So I went to my cell phone and launched the eero app I installed when I bought eero but haven't run for quite some time. I was prompted to merge with my Amazon accountor something. I did. But I don't think that's related. Anyway, I rebooted all 3 eero routers by disconnecting and connecting power cables, by clicking the button in the eero app on my cell phone. This intermittent loss of wifi continues. If I test Internet speed at speedtest.net, it's OK, like 30 Mb/sec. But Wifi is just unstable.

      • cthenrys
      • cthenrys
      • 1 yr ago
      • Reported - view

      yong321 I'm having the same intermittent outage issue.  I have a Spectrum cable modem and speeds are good but I now am having intermittent outages that can occur once a day or many times a day. I've had Spectrum send me a new modem and I've swapped out the base Eero.  Nothing is working.  Technical support is not helping with anything new to try.  I'm about to throw these in the trash and be done with them

  • Just installed today and everything was great! I drifted off to sleep for a few minutes and woke up to NO Internet connection. Now nothing is working, can’t get it to connect???

  • Were any of you ever able to solve this?  Starting to happen with my eero 6+ and Spectrum E31U2V1 modem overnight.  Wake up in the morning with all red LEDs. 

  • In the end it was on the provider side.  They found that my signal strength was degraded resulting in intermittent loss of signal.

Like Follow
  • 9 mths agoLast active
  • 5Replies
  • 277Views
  • 5 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support