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4 different networks and no eero update available

All of our networks show as up to date. However, none have the latest firmware released on July 26. 

 

What is the issue where all of these are not seeing new software?

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  • Of note, I emailed support and never heard anything back.  I can confirm that my neighbor, who bought eeros at my insistence, does not show the update either.  So, at least 5 networks I either manage or know of are not showing an update to v3.8.2-18 which was released July 26.  Today is August 3?

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    • Thanks for checking in with us derekcentrico 

      We'd like to assure everyone that v3.8.2 is actively in release; however, at this time we're currently proceeding with a controlled and gradual rollout without a corresponding manual update in the app. We appreciate your understanding, and we'll be sure to get v3.8.2 to everyone ASAP!

      Kindly,
      Drew, eero Community Team

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      • Steve1963
      • Steve1963
      • 2 yrs ago
      • Reported - view

      derekcentrico Mine updated on its own while I was traveling.  I checked the app and there are new features, which is how I found out.  I then checked the Eero software version and saw it was new.  You can now drill into each Eero and see devices connected to it....that's a feature I had been hoping for a long time that they'd add.  My update happened seamlessly and I am sure yours will too as it's rolled out.  No stability issues at all since the update.

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