Eero vs Charter ISP downtime
I've been experiencing Internet downtime, 1-2 a week, over the past month. We have 6 Eero 1st gen hubs, wired backhaul, and Charter Legacy (now Spectrum) ISP. I'm not too thrilled with Charter SLA and Support. When I call Charter to report outage, the answer is typically "Bounce your cable modem, look at your router, it's most likely Eero's fault". I'm quite certain it's ISP outages, as my parent Eero hub light would turn red, and wifi still works, just no Internet.
What I would like is for Eero to produce an Internet outage report/graph. I can then point data at Charter and tell them to fix their land lines and switches. Otherwise it's just just constant finger-pointing.
Have you tried using a different DNS provider as well? (just to rule out your ISPs DNS)
Perhaps set it to OpenDNS: 18.104.22.168 and 22.214.171.124
- 5 yrs agoLast active