Can't unpause device

I have a device (a MacBook Air) that I can't seem to unpause. It's not connected to any profile on the app, and on the app it shows up as online, not paused. But when I connect it to the network, it says it has been paused. What can I do?

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  • Well, I updated the app and the computer showed up as paused; that let me unpause it. Problem solved!

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  • 4 mths agoLast active
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