New Eero Pro 6E system lags on Google Meet
i have installed a new set of 3 Eero Pro 6E which are working great generally. I have one issue I’m trying to figure out. Google Meet calls have video lag.
my topology is the Gateway Eero is connected directly to my ONT, with an Ethernet switch connected to the other port. The other 2 Eeros are connected to that switch.
my laptop is about 10ft away from the AP, wifi diagnostics show channel 36, 80 channel width and -53 strength … and everything else is screaming fast.
I do not have Eero Plus enabled (so no DNS jiggery to block ads and check malicious sites) and I have tried the Labs SQM option to “optimize for gaming and videos calls and stuff”. I have also turned Thread Off.
I have restarted the Network, maybe I should also try hard power unplugs?
This is replacing a Unifi setup so I’m used to having some info to troubleshoot, just not sure how to track this down with Eero.
The first thing you will want to do is make sure both the eero are up to date (which is automatic so it is pretty easy, just go to eero app->Settings->Software to see if they haven't grabbed the latest available firmware yet) and make sure your laptop is up to date on all its drivers, especially its wireless drivers.
How much square footage/meters is your area. With the Pro 6E, since they cover 2k sq ft (609 m2) it is really easy to oversaturate an environment. Try unplugging one or both of the leaf eero to see if that has an effect.
I would still change the DNS from whatever the default is (usually whatever the modem/ISP says is correct) to a larger 3rd party server (I typically use google, it is fast and an easy one to use for testing). Go to eero app->Settings->Network Settings->DNS, move dot to custom and put in the following:
IPv4 Primary: 18.104.22.168
IPv4 Secondary: 22.214.171.124
IPv6 leave blank and click save, this will make the network reboot.
If none of that does it I would see if this is happening with just this one laptop or all devices, if all devices call support.
Hey Michael_eero_support - I'm jumping on this thread as I have the same symptoms (video lagging specifically on Google Meet, but no indication in the troubleshooting tab that Google meet has of either new network or memory issues).
I have identical issues when I plug my computer into the ethernet port on the router, so I'm included to rule out the wifi saturation issue though.
I have a Comcast router in bridge mode which the eero connects to.
Eero support changed my DNS settings to the ones which you mention but that hasn't helped.
Last thing worth mentioning, I had Eeros originally and had this problem, so switched to Google Nest devices and that fixed it completely. Go back to Eeros (now the better model) and same issues persist.
Please help! I'm losing my mind...