Maybe down the road?
So I love the possibility of eero. Their vision for simplicity is executed well both in the hardware design and software. But as much as I love eero, I have to go back to Velop because the lack of key features like traffic management that includes logging and website history, but also because of the poor Circle support.
It seems that eero decided to go all in with their eero plus plan. I honestly love the idea of eero plus. But the execution of it is very flawed. The Circle runs circles (pun not intended) around eero plus for most customers. So if you are going to block support or make it very hard to use, then you have to offer something else or people will go somewhere else.
As a fan of Apple, I am used to a tech company "deciding" what I want and not supporting what I am used to. But Apple always nails it on offering something better, OR they end up adding support with what their customers want.
So maybe this will all change soon. Maybe eero is currently adding plans to make eero plus more robust and adding more advanced features to the app. I hope so.
14 replies
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Hi kodyaten —
Thanks for being a member of the eero community and for sharing your feedback with our team. We respect your choice to try other products, and we hope you are able to find the best product that fits your needs.
In regards to the issues with Circle, one thing I would like to make clear is that we are not blocking or intentionally causing any issues with Circle. We would never do such, as that isn’t in the best interest for our customers or eero as a company.
We respect the decisions of our customers to use the products they want, and we have always considered ourselves the “Switzerland” of networking products. We have been in back-and-forth conversations with Circle technical support, and hopefully we are able to find out what the issue is that some eero/Circle customers are experiencing. As we have mentioned, we didn’t make any changes that would affect how Circle works on eero networks.
Thanks again. If there is anything else we can help, please don’t hesitate to reach out.
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I sincerely wish you luck.
I went from eero Generation One to Velop and then back to eero Generation Two.
Eero Generation One was just not powerful enough for my 940Mbps broadband.
I went over to Velop as they promised faster speed support. Bought a 6-pack from Costco. It was a complete nightmare from start to finish. Setup was not as easy. When it worked, it outperformed the first generation eero in WiFi speed tests. However, it hardly worked. Had to get two units replaced from Linksys. It worked for a few days then went down again. Could never tell if the darn things were actually working because the operational light was on top of these really tall tower units. Linksys support stopped calling me back after they realized that I had a dud system and they could no longer help.
So, back to eero I went. I missed the simplicity of the setup and the app itself. The second generation units were a huge improvement over the first -- just as fast as the Linksys Velop system but at least the eero units never went down.
Just be careful thinking the grass is greener on the other side. Read Amazon reviews. There are a lot of issues with those Velop units. -
Have a fair amount of in-home experience with Google Wifi, Orbi, Velop, and now eero. Eero is easily the easiest to set up (along with Google Wifi). Eero is rock solid. No dropouts or inconsistent wifi.
Orbi recently did a major update to its firmware and its forums are now flooded with complaints about drops and disconnects. No such problems with eero, I’ve added a CUJO firewall and out eero into bride mode. Everything is smooth as silk.
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I will say this again --- and I don't work for this company.....
There are some really crappy systems out there. Linksys Velop is one of them. Can't speak for Orbi, but someone just did.
The grass may seem greener on the other side, but I learned the hard way that eero was really the better technology. They really have their act together. Linksys does not.
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Good to hear your experiences and helps solidify my choice of going back to eero. Linksys Velop was so bad that support stopped calling me back after they realized they couldn't do anything more for me. Back to Costco it went and I bought the 2nd generation eero system.
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Got one for yuh....
I even increased their performance as I have a Fios 1GB incoming connection....
I can't run ethernet cable through my house, hence the need for the eeros.
I actually dug a trench, outside around the perimeter of my house, and buried ethernet cable. I then connected the main eero to my router (as you need to) and for the secondary ethernet input/output I connected that trenched ethernet cable to another eero at the opposite end of my home. The amount of improvement throughout the house is night and day. -
For the record....I ended up never leaving eero. I love the system too much. Their software team is amazing. Every update seems to improve network. And I I tried tons of other systems. Nothing compares to eero overall. Some are faster. But the quality of company and software kept me. So I decided to deal with the lack of features eero has for now. And I found different ways for me to tinker with network while maintaining eero as main system. I made be using it in bridge mode for awhile until I configure my UniFi USG to passthrough mode. I really like the DPI stats it provides. I hope eero adds that.
So eero you got me! I’ve even been recommending it like crazy. I gave my friend a main eero and he’s gonna be add more because he likes it so much!
Content aside
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