We are very close to calling it quits on our eero mesh network. Here's what's been happening:

This started (sporadically) when all our eeros were just Pro models. We then upgraded to 6Pro models, at which time it started happening more often (a couple of times a week), and now that we have upgraded again to a fully 6Pro-E network it happens DAILY.

Our Wi-Fi network completely collapses. All wireless devices will instantly loose connection. We know because our NEST cameras go offline and when we check our phones they are also back on LTE or 5G. *IMPORTANT: When you look at the eero app everything is green and ONLINE* Also important: All wired devices continue to have access to the internet, even those connected to eero nodes that are NOT the gateway. ONLY wireless devices loose connection.

We thought maybe we had too many wireless devices on the network (we do have a lot) although they don't connect to the internet or even the network all the time. We have reserved IPs for the majority of our devices. But again, since we thought maybe that was the issue, we upgraded from the Pro's to the 6Pro's, and we thought maybe that was still the issue when we upgraded recently to 6Pro-E models. All of our eero devices are 6Pro-E models. At this point we have invested several thousand dollars into eero equipment. This is incredibly disheartening, especially since we love so many aspects of this network (when it's working).

We have a total of six eero 6Pro-E nodes around our house, with one acting as the gateway of course, some of which are relatively close to one another. When we moved to this house about 3 years ago, we didn't want to run network wiring all over the house. In our family room area alone, we have two which allows us to have several computers on each side of the room without having to run a cable over doors and around walls.

When the Wi-Fi network collapses, we do sometimes reset (power cycle) the modem but that never helps. Like I mentioned above, internet access remains intact, only the Wi-Fi signal drops. Restarting the eero network is also an exercise in frustration. The eero 6Pro network would take around 5 minutes total to come back. The eero 6Pro-E network can take up to 20 or 30 minutes!! That's because sometimes the restart process may fail, or it may say it is back online, but the Wi-Fi will still be down. Today it happened in the middle of our workday, and mind you, everyone here works from home!! It took 27 minutes to get it to work again, having to restart through the app 3 times and even having to power cycle one of the eeros. It was incredibly stressful.

I have tried Googling this issue, but I can't find anything. WE ARE AT OUR WITS END. Can anyone offer any insight or help? THANK YOU!