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Xbox iPhone/iPad app can't find Xbox

I have an Arris modem in Bridge mode. One cable goes from the modem to my Eero. Another cable goes from my Xbox One S to the second Eero Ethernet port. I have around 10 devices on WiFi and everything else seems to work.

The problem is that my Xbox apps have stopped working since switching to Eero, and I can't connect to my Xbox. Strangely, if I open the Windows 10 Xbox app from my WiFi PC, I can see the device and control it. But, my iPhone and iPad refuse to see it, giving error 0x8000001E. Manually entering the IP device of the Xbox does nothing.

Turning my Xbox on/off from my phone has been an important feature to me, so any insights would be greatly appreciated.

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  • Probably going to need to talk to eero support in order to try and get anywhere with this issue.

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  • I'm on day 3 with Eero and I just saw and tested your issue. I too cannot access my Xbox in the app, even using the IP address yields same result. 

     

    I have a ticket opened for devices failing to stay on 5G, looks like I will be adding this to it now. 

    Like 1
    • Thanks, I would appreciate if you pass along any updates you may receive, and I will do the same!

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      • geswek
      • Network Engineer
      • geswek
      • 3 yrs ago
      • Reported - view

      superkrad@gmail.com  I will keep you posted. I assume you have Gen 2 devices as well? I spoke to two of my friends who have "no problems" and they're both on Gen 1 devices.

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    • Yes that is correct. I am coming from a long line of Netgear routers and never had this problem. Just moved to the Eero v2 and noticed it pretty straight away. I have sometimes had to manually type in the IP address to get it working, but have never experienced the apps completely refusing to see the Xbox at all.

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  • I also just noticed, I cannot stream to my smart TVs from any of my Apple devices. Before I switched to Eero I could stream YouTube to any of my Vizio TVs. They now do not show up even though they are on wireless. 

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      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 3 yrs ago
      • Official response
      • Reported - view

      geswek -

      Sorry to hear the trouble.

      Please make sure all your devices are on the same network (so not on the guest network). Also, if you used the same SSID and password from before, it may be helpful to rest the network settings on your streaming devices.

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      • geswek
      • Network Engineer
      • geswek
      • 3 yrs ago
      • Reported - view

      Jeff C. I've done all those things--including resetting the network on our mobile devices to no avail. I'm waiting until you open and I'll be phoning support.

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      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 3 yrs ago
      • Official response
      • Reported - view

      geswek -

      OK, great. Our team should be able to figure out what's going on. FWIW, I have Gen 2 eeros at home and have been using various different streaming/casting solutions without an issue. We should be able to get this resolved.

      Thanks!

      Like
  • Hi  superkrad@gmail.com -

    Thanks for reaching out and sorry to hear the issue you are experiencing.

    If you haven't yet, could you try removing all the devices involved from your network and re-add them?

    If that doesn't resolve the issue, please contact eero support. Our team is very helpful and will do everything they can to resolve this issue.

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  • superkrad@gmail.com  ;I just got off phone with Eero support--I fixed the Xbox; I had to manually turn on the Xbox and then discover it in the App--once I did that I was able to turn on and off the device remotely. Until then, it couldn't find it at all. I also figured out that Netflix/Youtube have a menu on my Vizio TV's that list devices connected to them--I had to click "delete all devices" and then I could cast to the TV's. I think the devices are recording the BSSID MAC and the MAC of device--that's why I couldn't connect to any of them because the BSSID MAC will be different since we've switched to Eero now.

     

    Hope that helps!

    Like 1
    • I'm glad you were able to find a solution! Can you give me a little more clarity on the Xbox situation? You had to fully power it down, then turn it back on, then search? I know I've tried that on mine and I had the same error, so I feel like I'm missing a step here. Thanks!

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      • geswek
      • Network Engineer
      • geswek
      • 3 yrs ago
      • Reported - view

      superkrad@gmail.com  Definitely... What I did was I turned on the Xbox and once it got to dash board I opened application on my iPhone. I hit the menu and went to Connection and clicked on "Connect to your Xbox One. On the next screen I typically would see my Xbox with a little moon icon telling me it was asleep--however this time it shows the Xbox and went through the steps where you select "Connect Automatically" etc. Once that was done; I was able to connect without issues.

      It was the "Consoles on your network" screen where it would never list the console; if I clicked the IP and typed it in I would get same error as you. The way I got around that was to actually turn on the Xbox manually and it showed up in the list.

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    • I appreciate the feedback!! I will test this as soon as I'm back. Thank you for the follow up!

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