Eero keeps dropping connection with ISP Modem
My eero keeps dropping connection with ISP Modem. I initially thought it was my cable company have called them to visit, replaced Modem and everything. However, it seems the real issue is Modem is fine (ISP says they can see the live connection from their system to the Modem), however, my eero goes offline. It is constantly happening (every couple of days). Once I power cycle both modem and eero, it works just fine. So, something is triggering that connection to drop between my eero and modem. Has anyone had this issue and provide some insight on what could be happening? ISP is no help since they say everything is working from their end.
Thank you for reaching out to us and welcome to the eero community. In order to start troubleshooting I will need to know some information about your network. Can you please answer the questions below?
1) How many sqft is your home?
2) How many eeros are connected to your network and what types of eeros are they?
3) Please describe the topology of your network (Ex. Modem(MRC) -> Gateway eero -> switch -> eero (Wired) -> eero (wireless)
4) Is your modem a stand alone modem or a modem router combo?
5) If you have a MRC, is it in bridge mode?
Looking forward to assisting you,
The issue is not with range or bandwidth. But just to answer, I have about 20 devices connected at the same time.
I don't have a switch or it is not on bridge mode. My network setup is extremely simple.
Modem (stand-alone provided by my ISP) -> Gateway eero ->eero wireless.
Basically, my modem says it is receiving internet connection from ISP, however, my Gateway eero and other wireless eeros are showing not connected. I validated this by connecting my ethernet directly to the modem with my computer to make sure I have internet. As I mentioned, after power cycling the modem and router, it works just fine, but the annoying part is, it happens every couple of days.
NJRonbo Thanks!, it is not in bridge mode.
I did research a bit and it seems like electrical power that goes to the modem and router could trigger this. I had it in a different outlet. I have now connected both the router and modem to the same power strip to make sure they are getting the same power. Let's see if this makes any difference in the stability of my connection but I am all up for advice and suggestions since this is a bit annoying to restart everything almost every day and in the middle of the day.
I had similar issues with my previous mesh setup and it was driving me crazy.... until I replaced the Ethernet cable between the modem and the router. Turned out there was a small kink in it and after replacing it, I didn't see that particular issue again. Its quick, cheap and easy to try (if you haven't already).
I was having the same issue. I replaced my CAT 5e (had a few kinks) with new CAT 6 cables from Walmart. I have EERO 5 Pro (3 devices). So I switch my Gateway with one of the Secondary devices. Found this link useful for that.
It has been about 10 days and no more dropped connections. My son is a gamer so he is very happy.