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Eero Secure - A Delay reporting statistics (or filters)

I signed up for Eero Secure (not plus) about an hour ago.

I setup a profile to include my wired Mac and my iPhone.

The good news, Ad Blocking seems to be working.  

Unfortunately, if I open a bad website (e.g. Adult), the website loads perfectly.  Not what I want to see.  Also, if I open the eero app, there are ZERO statistics for eero Secure (no blocks, etc)

Is this normal behavior?

 

I'm running AT&T Fiber, Double-NAT'd to the eero router.  Apple Homekit enabled. I haven't been brave enough to go back to Passthrough on the AT&T router since last year's issues.

 

Thanks!

6 replies

    • catmandad
    • 3 yrs ago
    • Reported - view

    OK, after about 90 minutes, it looks like the Adult content filter is now working.  All the bad sites are being blocked.  Yay!!

    Now do I have to wait a day for statistics?

    • Sieglock
    • 3 yrs ago
    • Reported - view

    catmandad - welcome to the eero Secure family! The blocking toggles should work basically instantaneously (note: sometimes clearing your cache speeds it up). As for the stats, they are populated every hour. I hope this helps. Definitely reach out if you have further questions.

    • catmandad
    • 3 yrs ago
    • Reported - view

    Yes, I now see some stats.  Glad to know it is a 1 hour delay.

    really wish that for the "Spyware" or "Phishing" numbers, there was some detail.  Anything.  A report, a URL, whatever that would help me identify what might be triggering that counter inside the app.  Otherwise, the number just is making me anxious.

    • Sieglock
    • 3 yrs ago
    • Reported - view

    We don't comment on timelines on items that are on the roadmap, but I want you to know that you and other customers have been heard on this front and that we are working to make this happen in a secure and private manner.

    • catmandad
    • 3 yrs ago
    • Reported - view

    How do I also report sites that have popup (e.g. "You need to update your Flash Player") showing up from an ad? This happened at 9to5mac.com. I didn't click through it, but I don't want that type of junk showing up. Thanks!

      • Sieglock
      • 3 yrs ago
      • Reported - view

      catmandad send eero and email at support@eero.com and we will get it resolved.

Content aside

  • 3 yrs agoLast active
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