Ethernet randomly stops working on Pro 6
I noticed since 6.4.0 that I intermittently have an issue where ethernet devices connected to the gateway Eero that normally work fine (macbook, apple tv) will stop working, no internet. Rebooting devices sometimes, not always, fixes this. Rebooting Eero sometimes fixes this, but usually I have to do a full network restart to resolve it. In MacOS, it says 'self assigned IP' so doesn't seem to be receiving an IP address from the router. It's definitely not a device issue as this affects any device that's plugged into the Eero, and everything was working fine prior to the latest update.
I may call Eero support about it but wanted to post here first. It does get frustrating sitting on the phone for hours troubleshooting before the rep actually believes me that this is a bug, but pretty sure that's what this is.
Hello Mzaur8 ,
Thank you for reaching out to us and welcome to the Community! I would like to do some testing with you so we can identify the cause of this behavior. It looks like you have tested this with multiple devices so far, great job! Did you test with a different ethernet cord? Can you confirm that you are plugging the devices directly into the eero or are you going through a hub/switch?
I am having the same issue. My Eero Pro network was rock solid but I got greedy for speed and upgraded and I really regret it. Every week I am resetting my network, changing nodes, disconnecting nodes. I know eero is trying but it sure seems like we are testing things that have no chance of solving the issue. Simply put i either get 400-500 wireless speed or i get 20 and or no connection at all. Please EERo give us a solution.
I have gotten so many conflicting opinions on this. Not enough nodes, nodes to close, nodes to far, some device on your network... just tell me this- i upgraded from an eero pro with 4 nodes in my house with zero problems because my internet speeds increased and the old ones wouldnt handle it- now i have 3 eero pro 6 WITH ALL the SAME devices in the house and now i am resetting my network at least once a week when the speed drops to almost nothing. the only change is my eero mesh set up.
I am having this issue with all my Apple TV's (6 in the house), and HomePod minis (8 in the house). Everything else works great, but constant connection issues with these products. I have forgotten and added networks, did all kinds of restarts, disabled the Eero security on the Home app and nothing fixes it. They will work fine, then just tie up for no rhyme or reason. I have the Euro Pro 6 with 3 total nodes.
- 2 yrs agoLast active