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Optimum TV app

6 replies

    • phj11653
    • 4 yrs ago
    • Reported - view

    FYI: turning on Advanced Security on eero blocks streaming TV content on the Optimum TV app. 

    • eero_support
    • 4 yrs ago
    • Reported - view

    Hello phj11653,

    If you can find out what site the app is reaching out to you can add it to the allow list for a temporary fix. I have shared a link below that will guide you through this process.

    https://support.eero.com/hc/en-us/articles/360045634132-Block-Allow-Websites#h_01EQETAT0WXZTWHNATXVXC86KM

    Also, if you can email support@eero.com with this information we can work on getting it escalated up to have this reviews and corrected.

    Thank you,

    James

    eero Support

      • phj11653
      • 4 yrs ago
      • Reported - view

      James 

      Thanks James. Optimum figured it out. eero is a known issue with their Optimum TV app. 

      • eero_support
      • 4 yrs ago
      • Reported - view

      Hello phj11653 ,

      Ahhh gotcha. Did they have a resolution or are they still investigating?

      Thank you,

      James

      eero Support

      • phj11653
      • 4 yrs ago
      • Reported - view

      They thought it involved HomeKit on eero.  I don’t use that , but I turned off Advanced Security and it allowed the Optimum TV streaming again.   But of course, I have lost the functionality of Advanced Security. 

      • eero_support
      • 4 yrs ago
      • Reported - view

      Hello phj11653  ,

      We would like to investigate this on our end as well. When you have time and if you are willing can you please send an email to support@eero.com, place Community Follow-up in the subject line and then in the body describe this or just copy and paste the link to this thread?

      Thank you,

      James

      eero Support

Content aside

  • 4 yrs agoLast active
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