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AT&T Fiber and Eero6

I have AT&T Fiber and EERO 6 together since the Eero 6 came out.  I had no issues prior and would run Speed tests on the internet in the Eero App and would consistently have my fastest speeds be 948 download and 943 upload.  Now for about a month the activity has plummeted to 81 MBPS download and 90 MBPS download.  I had a back and forth with Eero support about 3 weeks and they had to escalate this, but I have not heard anything back.  Note I did not change any of settings- so I am really at a loss for what is happening here?

11 replies

    • Kora_eero_support
    • 3 yrs ago
    • Reported - view

    Hey there, Jerdo1987 . Thanks for bringing this to our attention. Since you already have a ticket started with us, I'd like to be able to look over what the team has done with you so far. I can also check on that escalation for you. When you can, please send over another email at support@eero.com with the subject "Community Followup" and I should be able to locate your previous ticket from there.

    I look forward to hearing back from you so we can help get to the bottom of this!

    Kora | eero Community Team

    • Jefff
    • 3 yrs ago
    • Reported - view

    I’m having the same issue 

      • Jerdo1987
      • 3 yrs ago
      • Reported - view

      Jefff have you gotten any help?  I’ve constantly been asking support and nothing. 

    • kim_theunissen
    • 3 yrs ago
    • Reported - view

    Ditto, same issue- barely passes 115 mspb

      • Jerdo1987
      • 3 yrs ago
      • Reported - view

      kim. theunissen I’ve been asking for a month now and now support.  

    • Jefff
    • 3 yrs ago
    • Reported - view

    I called tech support today. They are escalating it up. When I did a speed test on my pc I got a little better speed. They saw the steady decrease over the last month. Hopefully they figure it out. 

      • Jerdo1987
      • 3 yrs ago
      • Reported - view

      Jefff agreed. It’s weird. Speed tests on my devices are way higher but they are also inconsistent which is concerning. 

    • Jerdo1987
    • 3 yrs ago
    • Reported - view

    Ok. Login to your ATT account and ask the bot to turn off the ATT security.  That fixed the issue!

      • Jefff
      • 3 yrs ago
      • Reported - view

      Jerdo1987 

      that won’t do it. I can connect wired to Eero and get very hi speeds. It’s not AT&T causing my grief. Eero tech support is digging in as well. 

      • Cmp
      • 3 yrs ago
      • Reported - view

      Jefff  You get t fix?

    • Jefff
    • 3 yrs ago
    • Reported - view

    No. I got rid of it

Content aside

  • 3 yrs agoLast active
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