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Terrible and very basic support from Eero

Hi all, this is my first post - so far I find the product ok, very useful for dead spots on my 3 bed semi.

the issue is support, or lack of it.

i have had an issue with my account in relation to subscription. My subscription is paid via Apple Pay, however my account on website showed that I needed to renew it.

i ask support to fix my account, they couldn’t,

I fixed it by deleting my account and creating a new one, using my same Amazon account.

i also asked to complain and they gave me the same link for error to raise / submit a ticket … which is the same way to raise an issue.

i feel those working on support have very very basic understanding of the product and issues.

 

i asked for it to be raised to 2nd line - I don’t think they have that!

overall customer service is 1/10

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Content aside

  • 5 mths agoLast active
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