Lenovo Smart Clock connection issues and stopped connecting to network
I bought two lenovo smart clocks for christmas for my kids. Both connected initially, but had the problem of disconnecting and reconnecting every day. One clock stopped connecting completely and keepsgiving a "check internet connection". now both clocks no longer finish connecting to my eero network. I have take the clocks to other networks at work and at inlaws house, and connect up fine. It appears this is an issue with the clock connecting to the eero network only. I've tried temp disabling the 5ghz,b but that has not resolved the issue. Please help or these clock are worthless to me.
Thank you for reaching out to us in regards to your Lenovo Smart Clock connectivity behavior. Here are some basic steps we can take to see if we can resolve this behavior over this chat. First, lets have you forget the eero network and rejoin it with the Lenovo Smart Clocks. Second, we can try temporarily disabling the 5GHz broadcast in the eero app Settings -> Troubleshooting -> My Device Won't Connect -> My device is 2.4GHz only -> Temp Pause 5GHz. Lastly, we can try rebooting the eero network.
Let me know what the results were from this testing and we'll be able to move forward if necessary.
Same issue as ES88 here. Bought unit in December and it worked fine with my Google Network. Changed to Eero in March and it worked for a few weeks. Now it won't connect.
Tried a number of things from moving the device around, closer and farther from the hub. Tried going into Legacy Mode. Turning off IPv6. Tried turning off 5 Ghz.
Sort of hate to claim on warranty, as I don't think the problem is Lenovo's. I think it's an eero problem.
Please share your troubleshooting results.