iOS 16 issue with HomeKit Secure Router

Starting with iOS 16b3, my Home app has been telling

me that my eero pro is not connected to the internet. I have been working with support who downgraded my firmware which fixed the issue, but now it has returned. Support suggested I post in these forums.


I am currently on 6.10.3-151. 

4replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Have you tried doing a soft reset on it? Hold the reset button down for 6-10 seconds, and release when the LED flashes yellow. Rebooting the modem will also help. Let us know if that helps.  

    • Richard1864 yeah twice. It didn’t help. The firmware downgrade seemed to have helped until it came back a few days later.

  • Honestly, iOS 16 is buggy. It’s probably not eero. I downgraded after I got the beta. Wait for iOS to be released. 

  • I imagine once the home hubs (HomePods, enabled Apple TVs) are all using the final iOS 16 this issue will go away.

Like Follow
  • 9 mths agoLast active
  • 4Replies
  • 114Views
  • 4 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support