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eero refusing to use ethernet backhaul

Hi all,

I purchased from amazon the eero mesh WiFi system. For some reason which I can't understand the second access point I want to install refuses to use ethernet backhaul. The toplogy is router > eero > Netgear switch > cable to other room where I want to locate the second eero. What do I need to do to make this work as I'm having no luck?

6 replies

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello KristopherJN ,

    Can you describe what you mean by not using the ethernet backhaul? 

      • KristopherJN
      • 3 yrs ago
      • Reported - view

      James dead simple my ap is in another room, and connected via ethernet per my original post and toplogy. I need it to backhaul over Ethernet. If you don't understand my basic requirements then please refer this to someone more technical. I say that from a perspective who has 20 years experience in networking technologies

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello KristopherJN ,

      I apologize for any confusion I may have caused. I was trying to identify if the extra eero was added to the network or not. If the eero is showing as online and wireless, then I would have you check the details of that eero to see if it might be a display bug on the home screen of the app. We would be able to also run some speed tests on a device wired or connected via WiFi to that access point to help us determine if it was just a display bug.

      If it showed as wireless there, then we would need to start down the chain to find out where the disconnect is coming from. Is it the extra port on the Gateway eero? Is it the ethernet cord going from the Gateway eero to the switch? Is it the switch itself? Is it a port on the switch? Etc. 

      However, if the eero was not even coming online or being able to be added to your network, example: the eero might have a wired backhaul going out to a detached garage and is not in wireless range of the Gateway eero, then we would be trouble shooting in a similar manner to check all the connections but I would know that we need to move the eero closer to the Gateway and get it added to the network first to make all subsequent testing easier. 

      If you would like, you can give our phone support a call. I'll provide a link below that will help you find the best number to reach out to us at. We can also troubleshoot over email if you would like. I will direct message you with instructions on how to get an email to me.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      • KristopherJN
      • 3 yrs ago
      • Reported - view

      James Hi James the topology is eero gateway from  the router (which is providing DHCP) to the first port on the eero, the second port is an ethernet cable going to a Netgear ethernet switch. On that switch is another port connected from which an ethernet cable runs to the back of the apartment to which I intend to connect another eero node. I will leave the node connected for several hours. Question? Do I need to add this additional node connected via the ethernet backhaul to the network or will it self learn and sync into the network?

      • eero_support
      • 3 yrs ago
      • Reported - view

      Hello KristopherJN ,

      You will need to add the eero to the eero network manually. You'll know if you need to do that step still as the eero will be flashing blue if it is ready to be added to a network. If it is solid white that means the eero is already part of your eero network and is online. If it is solid red, that means the eero was added to a network and does not have an internet connection and is not online. 

      If it is flashing blue and connected via ethernet, or WiFi if it is within range, you will just need to go into the eero app and use the small plus sign in the top right on the home screen of the eero app. There you will choose Add or Replace eero Devices and follow the steps. I have shared a link below that has videos you can review regarding this process.

      https://support.eero.com/hc/en-us/articles/207895233-How-do-I-add-or-remove-eeros-from-my-network-

      • KristopherJN
      • 3 yrs ago
      • Reported - view

      James Awesome that works thanks so much

Content aside

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