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Can eero sustain high speeds throughout your home? So far...no!

I am having a consistent problem in my home with eero that has become so frustrating that I am about to scrap my entire system and perhaps move to the Netgear Orbi. 

I am currently involved with eero tech support, but alas, via email they are VERY slow to respond. 

Here's my situation..... 

I live in a rather large home (not a mansion) with multi-levels and a basement.  

I purchased a total of 5 eero units.  One for just about every level.  One level is so large that I put 2 units on that floor. 

Everything was fine when I was running at 75MBPS internet speed.  However, I suppose I really began seeing the limitations in eero coverage when I recently upgraded my service with Verizon Fios at 330MBPS. 

I can't get even close to that signal throughout the house. In fact, as I walk around my entire home sampling download speeds using FAST.COM and SPEEDNET, the speeds dramatically increase or decrease. Surprisingly, in a remote area of the house I actually am registering about 310MBPS, but it's not in an area I use. 

At best, my top signal wired (ethernet) to one of the remote eero units is about 100MBPS, but averages around 75MBPS. 

Additionally, signal is all over the place at any time.  From one minute to the next, I can sit here and measure the signal on multiple scan test sites and there is a sudden degradation in signal and then it bumps back up again a few minutes later. 

It's really driving me crazy.  I specifically bought a lot of these nodes to expand coverage and maintain a signal.  However, these units can't deliver much above 100MBPS on a 330MBPS system. 

Depending what Internet review you read on the eero system (and I think I have read them all in the past 24 hours), you get eye-awakening statements like this one on C-NET: 

"If you have a home internet connection with 200 Mbps or faster download speed, the Eero is definitely not for you since it can't maintain that speed at range or with multiple Eeros on one network." 

If this is true, then eero is a HUGE LOSS all around and maybe I should be looking at the Orbi. 

Tech support has been slow.  Basically sending one letter per day.  Some days, like today, I don't even get a response within 24 hours. 

Hoping to get this situation fixed, or, I am outta here and will just have to take the monetary loss (which is huge).  Judging from the lack of a solution posted in another discussion thread on this feedback site, I am guessing there is no solution and it's a huge flaw in these eero devices. 

  

33 replies

    • Chi7
    • 5 yrs ago
    • Reported - view

    Why does the eero get slower speeds in router mode as opppsed to bridge mode?   Mine is in router mode because I wanted full functionality from the app.  

     

    Is this donwgrade in spees particular to Eero or common with all (mesh) routers and if so, why? 

      • Drew
      • 5 yrs ago
      • Reported - view

      Hi Chi7 – We'd love to troubleshoot with you directly to see what other topological or environmental factors might be contributing to that discrepancy, since you should see strong and reliable speeds regardless of the eeros being bridged or unbridged. Please give us a call at 877-659-2347 or email the details to support@eero.com and we'll take a gander!

      Kindly,
      Drew, eero Community Team

      • Chi7
      • 5 yrs ago
      • Reported - view

      Drew thanks drew but my network is ok.  It’s the original poster that has issues and I was just inquiring why router mode would take a speed hit as opposed to bridge mode as other users have stated.  

      • Business Owner
      • DaveandKarenH
      • 5 yrs ago
      • Reported - view

      Drew I have sent messages to your support group from my app twice.  No response. I finally called, spent two hours on the phone, no solution. I would appreciate a call back. 

      • Business Owner
      • DaveandKarenH
      • 5 yrs ago
      • Reported - view

      Drew I sent another message today.  No response.

      • Drew
      • 5 yrs ago
      • Reported - view

      Thanks for reaching out DaveandKarenH and sorry to hear you've had some trouble getting in touch with someone. I don't see any new tickets from the email address associated with your network, so please try emailing us at support@eero.com directly from your webmail portal or desktop email client, and put "Community feedback" and my name somewhere in the subject line – I'll make sure we get your ticket directly to a senior specialist to assist with whatever concerns you may be having. As an additional reminder, you can also call 877-659-2347 between 7a-5p Pacific to get immediate help with any issues!

      Thanks so much for bringing this to our attention, and we look forward to hearing from you!

      Kindly,
      Drew, eero Community Team

    • JHH4
    • 5 yrs ago
    • Reported - view

    I had an Orbi and was happy until around last October when they added Daisy Chaining of the nodes via a firmware update.  Orbi has a 4x4 backhaul where eero uses a 2x2.  Orbi was/is able to wirelessly transmit nearly gigabit speeds even through the nodes because of it’s more robust wireless backhaul.  Eero is only able to wirelessly transmit those speeds with a wired backhaul.  I sincerely hope eero gets a major hardware update make it’s backhaul substantialy more robust and while they’re at it adding WiFi 6 standard would be awesome.  I switched to eero because the Orbi became unstable with all my devices dropping connections.  I’d rather have stability than raw speed.  Sucks that we are forced to make the choice of speed vs stability.

    • GeorgeT
    • 3 yrs ago
    • Reported - view

    I figured a quick addition to this thread was worthwhile, since it comes up in Google searches quite a bit.

    I'm a certified eero installer focused on residential customers. Covid has been a significant driver for my business. I've installed thirty eero networks in the last six months. The new eero 6 and 6 pro are definitely faster than the previous generations. Some rule of thumb notes that people may find helpful;

    1. Measuring speeds is not straight forward and it's only an estimate of real-world performance. Always toggle the WiFi off / on first, to ensure your device is connecting to the nearest eero unit. I use 'Speedtest' (app version) on iphone and macbook. Take the time to test with multiple servers (you can select / change servers in the app). You should eventually find a server that's faster than the rest. Make that your benchmark server for any speed tests in that home / locale. This is super important! Also make sure that no other device is using internet bandwidth when running the tests (this includes NAS drives backing up to cloud services!!)

    2. Width versus speed: a speed test actually shows you total bandwidth. No single device ever needs all the speed at once. It's the width that's important. Given that the most intensive use cases are streaming high quality video, video conferencing and cloud backups, ~ 10mbps consistently delivered simultaneously to multiple devices should be the goal of the WiFi network.

    3. Always wire the eero units if CAT5e or better cabling infrastructure is available. Larger homes can use the lower cost units in this scenario and still get the required coverage. Topology is important: modem --- eero gateway --- switch ----- eero leaf nodes. If no suitable wired infrastructure exists and the home is large, use the pro units (dedicated wireless backchannel) and try to position the gateway centrally. I've repositioned cable modems to tap off coax feeds for TVs in better locations to achieve this on occasions. You can always use beacons to out-fill edge areas, tight corridors, etc. It's fine to mix wired and wireless units if needed.

    4. At the time of writing, as a gateway node, an eero 6 unit (firmware 6.0.4) currently tops out at around 640mbps with 1GB service / 5Ghz device, while eero pro units can pretty much reach the service max. Wireless leaf nodes will drop those speeds by roughly half (less than that for the pro versions). This is not a problem for real-world usage (see 2. above) unless you have 25mbps DSL (or slower!). I try to use the 6 pro for 1GB installs, but if cost is an issue then the regular eero 6 unit delivers excellent performance, especially if you can wire the nodes.

    5. Always use high quality ethernet cables, ideally CAT6 or above, and 1GB switches throughout the network. I see so many homes with old CAT5 cables, with broken tabs, old 10/100 switches deployed, etc.

    6. After a number of failed or temperamental network installs where I have initially used Google WiFi, Orbi and Velop, I've now settled on eero as the only mesh system I will install. Done right, they just work. 

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