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Eero Pro 6 & Thread

Just curious if anyone has a network using all Eero Pro 6 devices, and has been able to use Thread?

in the eero app, I was able to turn on Thread networking, but I get I error when I try to add a thread device. 

Eero Support tells me that the Eero Pro 6 does not support Thread; only the “Eero Pro” units do. I find that odd, since Eero previously stated they were committed to supporting Thread, and that the eero app lets you activate Thread. 

so I wanted to check with this group before I give up on Thread. Thanks!
 

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  • I‘m unable to connect any Thread devices to my network using two Eero 6 devices.

    It seems like Thread support is a bit unreliable at the moment.

    Did anybody get it to work?

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    • Hello martindinicolino ,

      When you try and add your Thread devices what is the message you are receiving?

      Lets also be sure that we're following the directions in this article. https://support.eero.com/hc/en-us/articles/360000104706-What-is-Thread-

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    • James thank you for your reply;

      I’m following the instructions on that article, but after tapping on start the process fails and i get the error message shown below.

      This happens every time I try on both my phone and iPad, restarting my devices doesn’t seem to help, furthermore it happened on 6.4 and it persists after updating the eeros to 6.5.

      I have a HomePod mini (which your colleagues reassured me would work) and the Nanoleaf essentials bulb the article recommends.

      Hope this helps with solving the issue.

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    • Hello martindinicolino ,

      I'm not familiar with every screen layout, so I just wanted to make sure as my iPhone looks different when I'm connected to my eero network. Was your phone connected to your eero WiFi when you did this? Also, I noticed that you have a vpn icon at the top, does that mean you had a vpn enabled on your phone when you tried to set this up? If so, did you try setting it up with the vpn disabled as well?

      After I get the answers to those questions it might be better to pull you over to a ticket so I can review the network and get a better idea of what we're working with.

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    • James 

      Yes, I am connected to my Eero network and this happens regardless of the VPN being on or off.

      Like
    • Hello martindinicolino ,

      Alright, I'm going to need to dig a little into the network at this point. I will send you a message shortly with instructions on how to get an email to me so we can continue troubleshooting.

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