Hello Pbskehans ,

Thank you for reaching out to us and welcome to the Community! It can be quite frustrating when your devices are not working as desired. Lets see what we can do to narrow down the cause. When ever troubleshooting speed issues on a mesh network there are a few things to check.

1) Verify that any ethernet cords you are using to connect your eeros are at least Cat 5e. The ethernet that came with the eeros is Cat 5e.

2) Verify that your eeros are placed correctly. We normally recommend that eeros are placed between 35-45 ft from any other eero. When they are too close they can cause congestion on the WiFi and it will slow everything down as it has to wait in line to be processed, sometimes these requests can even be dropped causing the device to lose connection or appear to not have access to the internet.

3) Also, take a quick read through our placement article to make sure there is nothing else where the eeros are placed that could be interfering with the signal. https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.