Significant package loss - Also occurs with Google Nest
We have been dealing with this problem for almost a year now. We initially had the old puck style Google mesh system that worked flawlessly and we loved it. All of a sudden our basement point started disconnecting. I called Google and they did all the things they could think of. In the end they said the point was bad and since out of warranty I was out of luck. I bought the new bubble shaped Google Nest mesh system with 3 points. This system worked great for a couple days and then we noticed disconnecting. Sometimes for minutes. before it would come back. I then replaced our modem with a Motorola DOCSIS 3.0. The problem continued. I downloaded Ping Plotter and could now see all the package loss occurring. It was happening at all times of day and sometimes small loss and other very long losses. I had Cox come out 3x and in the end we hardwired my PC and the drops stopped, pointing to it being the router as the issue. I then replaced the Google Nest mesh with an old TP Link router. No problems with wifi and package loss. I contacted Google and they had me do some trial and error with different electronics in the house that could be causing interference. Nothing fixed the issue. We had not changed anything when the problem began. Frustrated I went out and bought another expansive mesh system, the Eero. This worked great for a couple days and the problem AGAIN came back. We both work from home so this is extremely problematic. Why would this happen on both the Nest and Eero? There's no rhyme or reason for when the drops start. For example as I'm typing this I went to look at Ping Plotter and there was a disconnect for almost 10 minutes. Please can anyone point me to a solution or reason? It has been so frustrating to have Zooms drop for work.
Wifi is a fiddly thing, it can be affected by all sorts of stuff, like your neighbor using a microwave, you using a baby monitor, water flowing in a nearby pipe, a dog farting in an adjacent room, etc.
It sounds to me like the eero and the google nest are both experiencing transient interference. A device you have, or one a neighbor has may be causing trouble. Since you already have your PC hardwired to the router, perhaps it would be best if you also hardwired your basement eero instead?
- 1 yr agoLast active