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Eero 6 extender - Red light recurring problem

Over the last 2 weeks or so, I have been having daily (usually between 8am-10am) instances where my eero 6 (extender) will have a solid red light indicating it can't connect to the internet. I have tried everything to fix it, and the only thing that does, is resetting the device (i.e. holding the button down on the bottom of the device until it flashes orange, and then eventually, flashes blue) and then attempt to add it back to the mesh set-up via the app. However, this only lasts typically a day before having to repeat the process. I have had the eero set-up (including extender) for nearly 6 months and have had no problems until the last 2 weeks - nothing else has changed in the environment to explain this issue, other than recent software updates to the eeros. My eero 6 gateway has worked fine throughout, and the internet isn't the problem.

Any advice/support would be greatly appreciated to prevent my eero 6 extender going through this same problem over and over.

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  • 2 yrs agoLast active
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