I have multiple eero devices that are all wired and they don’t show wired connections. Also they show the ports as unconnected.

Thank you. Here are the sprcifics of my network:

 

Cable Modem: Spectrum

Firewall: NetGate 6100, PFSense+ v23.01

        <IP 4,6 Gateway, NAT, DHCP Server, everything else is in Bridge Mode>

Base Switch: Aruba 1930 24G SFP/SFP+ (v2.7.0)

Basement Eero 6E (v6.14.0-4275) connected to Base Switch

Mudroom Eero 6E (v6.14.0-4275) connected to Base Switch

Media Switch: Aruba 1930 8G 2SFP connected to Base Switch (v2.7.0)

Ring Alarm Pro (v6.14.0-4275) connected to Media Switch

MBR Switch: Aruba 1830 8G connected to Master Switch (v2.7.0)

Main Floor Eero 6E (v6.14.0-4275) connected to Master Switch

Upstairs Switch: Aruba 1930 8G 2SFP connected to Base Switch (v2.7.0)  

Upstairs Eero 6E (v6.14.0-4275) connected to Upstairs Switch

Sonos Switch: Aruba 1930 8G 2SFP connected to Base Switch (v2.7.0)

(No eero connected to Sonos Switch)

 

Thank you for your help, let me know if you need any more information.

Hello   Michael_eero_support ,

I made the changes to my network as suggested, unfortunately I am getting the same error conditions. Here are the details of the new setup:.

Cable Modem: Spectrum

Firewall: NetGate 6100, PFSense+ v23.01

        <IP 4,6 Gateway, NAT, DHCP Server, everything else is in Bridge Mode>

Base Switch: Aruba 1930 24G SFP/SFP+ (v2.7.0)

    Basement Eero 6E (v6.14.0-4275) connected to Base Switch

 

eero Switch: Aruba 1930 24G SFP/SFP+ (v2.7.0) connected to Basement eero

    Mudroom Eero 6E (v6.14.0-4275) connected to eero Switch

Media Switch: Aruba 1930 8G 2SFP connected to eero Switch

    Ring Alarm Pro (v6.14.0-4275) connected to Media Switch

MBR Switch: Aruba 1830 8G connected to eero Switch (v2.7.0)

    Main Floor Eero 6E (v6.14.0-4275) connected to MBR Switch

Upstairs Switch: Aruba 1930 8G 2SFP connected to eero Switch (v2.7.0)  

    Upstairs Eero 6E (v6.14.0-4275) connected to Upstairs Switch

 

Sonos Switch: Aruba 1930 8G 2SFP connected to Base Switch (v2.7.0)

(No eeros connected to Sonos Switch)

I attached screen shots form the application for the main screen and the Basement eero details.

Thanks,

Lou

Michael_eero_support here is a diagram of the network

I do know that there is no wiring issues between the eero gateway switch and the other switches and eeros. If I reboot the Basement eero it will show wired for a little bit then flip back to not connected. If I look at the switch the port is showing active. Also I have the MAC address of the port as a static lease, and the eero shows this IP address (if it was connected wirelessly I assume it would be a different MAC and therefore a different IP)

Thanks Michael_eero_support , is there any recomendations that you have other than wiring directly. There is only two ports on the eero Basement device so I will be unable to connect the three eeros to it without a switch (my home is already prewired and daisy chaining isn't feasible).

Also do you have any recomendations for the switch configuration that may help?

Thanks!

Michael_eero_support , I made some of the changes, and I also turned off IGMP on the down stream switches. My network now looks like the attached image. I am concerned that the Basement eero doesn't show any of the ports as connected. Should't that device at least recoginze the upstream wired connection as it is the only path to the internet? (I have confirmed that devices connected to the eero network can connected to the internet). Thanks again for your help.

Thanks Michael_eero_support , to make sure I understand, you would like me to make the network look like the attached image, as this will let us know if the Basement eero is defective.

Also if I were to assume that the devices are not defective, should I also try to set the eero switch, upstairs switch and MBR switch to:

• IGMP off
• QoS to untrusted (no 802.1p prioritization)
• STP -> (STP Admin = off, Protocol = STP, BPDU Filter = Off)

Thanks again

Thanks Michael_eero_support , I will have to wait to the morning to take everything offline.

In the interim, is there a way to turn off the mesh features (i.e. force the eeros to only use hardware to connect)?

Good Day Michael_eero_support , It turned out too difficult to rewire the items for a test. Instead I turned off IGPM snooping, with the attached configuration. This configuration has been running for about 10 hours and the eeros are reporting wired (see attached screen shot). So I think the issues is fixed. If something changes over the next few days I will let you know. Thank you for your help and patience!

 

Lou

My mistake, I posted the wrong picture. The topology that is current is the one you specified.

Thank you again for your help.