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Re: Eero and older Wemo devices @Alieboy Thanks for posting! One thing to test is placing the eeros in Bridge mode. Based on your description, it would seem the eero is in a Double NAT configuration,…
- Evan (eero support)community lead
- Evan_eero_support
- 3 wk ago
- Questions & answers
- Reported - view
Re: Eero Dropping out of Network @RBales Thanks for posting! I would like to get this looked at further. I am sending you a DM. Respond to me there and we can move forward.
- Evan (eero support)community lead
- Evan_eero_support
- 3 mths ago
- Questions & answers
- Reported - view
Re: WHAT HAVE YOU DONE!? Insane packet loss. @Oberon Thanks for posting! I am sending you a DM shortly. Respond to me there and we can go from there.
- Evan (eero support)community lead
- Evan_eero_support
- 3 mths ago
- 1
- Discussion Topics
- Reported - view
Re: Eero pro wifi 5 and wifi 6 Question @Cmp DFS might pick a different channel so you are on a different channel than your neighbor. It might not. It depends on your environment. We cannot force it to pick a specific channel.…
- Evan (eero support)community lead
- Evan_eero_support
- 3 mths ago
- Discussion Topics
- Reported - view
Re: Can't put eero into bridge mode @2000cs Thanks for posting! Can you provide a screenshot of what you do see in the eero app either here or via DM? It does seem the article is slightly out of date,…
- Evan (eero support)community lead
- Evan_eero_support
- 3 mths ago
- Discussion Topics
- Reported - view
Re: Eero unit over heating @Mac User Thanks for posting! We would like to look at your network more closely to determine what may be causing this issue. I recommend calling or emailing our team to initiate this investigation.…
- Evan (eero support)community lead
- Evan_eero_support
- 4 mths ago
- Discussion Topics
- Reported - view
Re: How can I register my Panama mobile number (code +507) when signing up on eero app @Rertini Thanks for reaching out! At this time, you cannot. Only certain country codes are supported at this time, and Panama is not among those codes.
- Evan (eero support)community lead
- Evan_eero_support
- 4 mths ago
- Questions & answers
- Reported - view
Re: Hardwired Speed Loss @eddieaoneill Thanks for posting! This would not be the expected result. These cables should be able give near 1 gig speeds up to 100m (328 ft). Speeds being limited to 100 MB would seem to indicate…
- Evan (eero support)community lead
- Evan_eero_support
- 4 mths ago
- Discussion Topics
- Reported - view
Re: eero mesh DHCP issue @Batman-1955 Thanks for posting! I recommend that you, along with the others who have posted regarding this behavior, give us a call or send in an email so we can properly investigate this.
- Evan (eero support)community lead
- Evan_eero_support
- 4 mths ago
- Questions & answers
- Reported - view
Re: Can not access printer or connect to any devices at home @znakjdsf29942 Thanks for posting! This would typically indicate a Double NAT environment, where one of the devices is connecting to the eero network, while the other is connecting to your upstream…
- Evan (eero support)community lead
- Evan_eero_support
- 5 mths ago
- Questions & answers
- Reported - view
Re: Frustrating issue with Eero pro 6 wired data rate @gifto94 Thats certainly odd. I suggest calling or email our team so we can investigate this more closely.
- Evan (eero support)community lead
- Evan_eero_support
- 5 mths ago
- Discussion Topics
- Reported - view
Re: Frustrating issue with Eero pro 6 wired data rate @gifto94 Thanks for posting! I would suggest swapping the ethernet cable that connects to the eero as that may be causing this issue. Your ISP says everything is good on their end,…
- Evan (eero support)community lead
- Evan_eero_support
- 5 mths ago
- Discussion Topics
- Reported - view
Re: Eero Reddit community changed to private The mods have informed us that the subreddit is being made private for the weekend. We were not provided any more context as to why this was done.
- Evan (eero support)community lead
- Evan_eero_support
- 6 mths ago
- Discussion Topics
- Reported - view
Re: New eero Pro 6E on Bell Fibe - No Internet @Sébastien Depending on the IP range of the upstream router and what IP range you were trying to set for the Manual DHCP setting, it may be expected due to overlap of the ranges.…
- Evan (eero support)community lead
- Evan_eero_support
- 6 mths ago
- Questions & answers
- Reported - view
Re: Feeling stupid - trying to access camera outside of house @thunderbunny Thanks for posting! I have edited your post to remove the WAN IP address, as that can be a security concern for your home network. To answer your question, you are mostly correct.…
- Evan (eero support)community lead
- Evan_eero_support
- 7 mths ago
- Questions & answers
- Reported - view
Re: Can we please have multiple accounts in the App @jerrodbug Thanks for posting! While this may not be exactly what you are looking for, there is a work around available. Using our new Multiple Admins feature,…
- Evan (eero support)community lead
- Evan_eero_support
- 7 mths ago
- Questions & answers
- Reported - view
Re: Install eero to network switch @Dperry112 Yes, that will work. So long as it is ONT-->first eero-->switch-->other eeros and devices, that topology will work. Do note that devices wired to that switch may report being connected to…
- Evan (eero support)community lead
- Evan_eero_support
- 8 mths ago
- Questions & answers
- Reported - view
Re: No "internet" on guest network only? @HolisticDeveloper The Guest Network and the Main Network use different subnets, so they will assign different IP Addresses.
- Evan (eero support)community lead
- Evan_eero_support
- 8 mths ago
- Discussion Topics
- Reported - view
Re: Are 2nd generation eero pros wifi6? @EMH56 The answer is a bit tricky. Theoretically, the eero Pro can output speeds up to 867 Mbps on 5 GHz bands, though this is under perfect laboratory conditions.…
- Evan (eero support)community lead
- Evan_eero_support
- 9 mths ago
- Questions & answers
- Reported - view
Re: Are 2nd generation eero pros wifi6? @EMH56 That information, along with the same information for our other models, and several other details, can be found on eero.com/compare , though to directly answer the question: 802.…
- Evan (eero support)community lead
- Evan_eero_support
- 9 mths ago
- Questions & answers
- Reported - view
Re: Are 2nd generation eero pros wifi6? @EMH56 It uses wifi 5 via a 2.4 Ghz and two 5Ghz bands.
- Evan (eero support)community lead
- Evan_eero_support
- 9 mths ago
- Questions & answers
- Reported - view
Re: Are 2nd generation eero pros wifi6? @EMH56 Thanks for posting! The eero Pro model is not wifi 6. The eero Pro 6 is, while the eero Pro 6E uses wifi 6 along with the larger 160Mhz channels.
- Evan (eero support)community lead
- Evan_eero_support
- 9 mths ago
- Questions & answers
- Reported - view
Re: (Original) Eero and mDNS @johnt519 Thanks for posting! I have sent you a DM. Respond to me there and we can move forward.
- Evan (eero support)community lead
- Evan_eero_support
- 9 mths ago
- Questions & answers
- Reported - view
Re: eero Labs features and feedback thread @Jessica Marie Garcia I can only provide advice for what to do in regards to the eero. You can hard reset your eeros, create a new eero app account, and recreate the network on that new account.…
- Evan (eero support)community lead
- Evan_eero_support
- 11 mths ago
- Discussion Topics
- Reported - view
Re: WHAT HAVE YOU DONE!? Insane packet loss. @firko Thanks for posting! I'll be sending you a message shortly with some instructions so we can investigate this further.
- Evan (eero support)community lead
- Evan_eero_support
- 11 mths ago
- Discussion Topics
- Reported - view

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