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Re: Wifi Thanks for posting! In the Settings tab is a Troubleshooting option that will allow you to temporarily disable the 5g broadcast to assist you in setting up these 2.4g only device such as doorbells.…
- Evan (eero support)community lead
- Evan_eero_support
- 3 days ago
- Questions & answers
- Reported - view
Re: Internet dropped on some devices suddenly-after firmware update? @Jade Freeman Thanks for posting! If you haven't given our team a call yet, I would suggest doing s, or sending me a DM so we can investigate this more closely.
- Evan (eero support)community lead
- Evan_eero_support
- 12 days ago
- Questions & answers
- Reported - view
Re: Sporadic network connection loss (both wired and wireless) @MarcMelk Thanks for posting! If this behavior is still occurring, I encourage you, @June61980 @Oceanbrush @dnewton20 and anyone else having the same issue to send me a DM and we can go from there…
- Evan (eero support)community lead
- Evan_eero_support
- 12 days ago
- Discussion Topics
- Reported - view
Re: WHAT HAVE YOU DONE!? Insane packet loss. @orog99 Thanks for posting! If you are still experiencing this issue, I encourage you, @ryien and @jeliker to send me a DM and I'll be happy to investigate this further with each of you.
- Evan (eero support)community lead
- Evan_eero_support
- 12 days ago
- Discussion Topics
- Reported - view
Re: WHAT HAVE YOU DONE!? Insane packet loss. @spencerak Thanks for posting! If you are still having issues after that phone call, send me a DM and I'll be happy to investigate further.
- Evan (eero support)community lead
- Evan_eero_support
- 12 days ago
- Discussion Topics
- Reported - view
Re: How do I set my gateway eero IP address to 192.168.1.1 @greg12 Just to elaborate on what would generally be used, Subnet Mask would be 255.255.255.0 Starting IP is 192.168.1.20 and Ending IP would be 192.168.1.254
- Evan (eero support)community lead
- Evan_eero_support
- 13 days ago
- Discussion Topics
- Reported - view
Re: How do I set my gateway eero IP address to 192.168.1.1 @greg12 Do you also update the Subnet Mask, Starting IP, and Ending IP? If not, ensure you are updating each of those to create a valid IP setting. If you are already doing so,…
- Evan (eero support)community lead
- Evan_eero_support
- 13 days ago
- Discussion Topics
- Reported - view
Re: How do I set my gateway eero IP address to 192.168.1.1 @greg12 Ah, I see the confusion. That first selection only locks in the first two section of the IP Scheme. From there, you would set Subnet IP as 192.168.1.0 , set the Starting IP as 192.168.1.…
- Evan (eero support)community lead
- Evan_eero_support
- 13 days ago
- Discussion Topics
- Reported - view
Re: How do I set my gateway eero IP address to 192.168.1.1 @greg12 Thanks for posting! This can be accomplished in the DHCP & NAT section of the Network Settings menu. This will not be able to be accessed until after the Gateway is setup in its default…
- Evan (eero support)community lead
- Evan_eero_support
- 13 days ago
- Discussion Topics
- Reported - view
Re: Can I use the Eero 6 Pro as an extender? @mnoonan02 Great question! You can absolutely add an eero 6 as an extender. If you want to utilize an ethernet port, ensure you do not get an eero 6 Extender model,…
- Evan (eero support)community lead
- Evan_eero_support
- 2 wk ago
- Questions & answers
- Reported - view
Re: eero Labs features and feedback thread @SnappyJay Thanks for posting about this behavior. I'd like to have our team take a closer look into this behavior. I'll be sending you a DM shortly. Follow those instructions and I'll be happy to…
- Evan (eero support)community lead
- Evan_eero_support
- 1 mth ago
- Discussion Topics
- Reported - view
Re: Slow speed with gigabit and eero 6 pros @Brian Kazmierczak Thanks for posting! Even the previous starting speeds of 420mb are well below what I would expect hardwired devices to be getting with a gig from your ISP.…
- Evan (eero support)community lead
- Evan_eero_support
- 1 mth ago
- Questions & answers
- Reported - view
Re: Eero & Cox @skeffler Thanks for posting! You shouldn't need anything special. Just tell Cox that you are using your own router and you should be good to go.
- Evan (eero support)community lead
- Evan_eero_support
- 2 mths ago
- Questions & answers
- Reported - view
Re: Can’t connect to one certain website @hrm Thanks for posting! My next guess would be that you having both the eero router and a Netgear router connected to one another may be the culprit. To test this,…
- Evan (eero support)community lead
- Evan_eero_support
- 2 mths ago
- Questions & answers
- Reported - view
Re: Wifi Issues That could mean a few things, including DNS issues (which is unlikely if the device is not connecting at all. This is mostly for if the laptop connects,…
- Evan (eero support)community lead
- Evan_eero_support
- 2 mths ago
- Questions & answers
- Reported - view
Re: My unit is burning hot @tsma120 The eeros do run warm, similar to a laptop thats been running for a while, but it should never be painful to the touch. If you are having any concerns with the temperature,…
- Evan (eero support)community lead
- Evan_eero_support
- 2 mths ago
- Questions & answers
- Reported - view
Re: Ad Blocking @Morrison Great question! Under the Discover tab is where the Ad Blocking toggle is located. Just under the toggle, when activated, will be a section that says "Block for" and will default to…
- Evan (eero support)community lead
- Evan_eero_support
- 2 mths ago
- 1
- Questions & answers
- Reported - view
Re: eero Labs features and feedback thread @rayb30 Thanks for posting about this! Device blocking not working is definitely something we would like to investigate further. Send us an email or give us a call and we will be happy to look more…
- Evan (eero support)community lead
- Evan_eero_support
- 2 mths ago
- Discussion Topics
- Reported - view
Re: EERO v6.0.4 dropping internet connection @yld2rob Thanks for posting! We typically do not roll back firmware, except in extreme cases. That said, you are always welcome to give us a call or send in an email so we can investigate this…
- Evan (eero support)community lead
- Evan_eero_support
- 2 mths ago
- Discussion Topics
- Reported - view
Re: Latest Software 6.4.0 @TacticalBadger Thanks for posting! I definitely want to get this behavior investigated as quickly as possible. I'll be sending you a message shortly. Follow those instructions and I'll be happy to…
- Evan (eero support)community lead
- Evan_eero_support
- 5 mths ago
- Questions & answers
- Reported - view
Re: Multiple Guest Networks @jtwrace Thanks for suggesting this! Unfortunately, I cannot comment on any potential new features but I will be sure to pass this feedback along to our team for consideration.
- Evan (eero support)community lead
- Evan_eero_support
- 7 mths ago
- 1
- Feature Requests
- Reported - view
Re: Port 8080 @shadejr Thank you for the clarification! If the bridge is not registering as connecting to the eero network, as it does not get its own IP, rather just passing the information along to your end…
- Evan (eero support)community lead
- Evan_eero_support
- 8 mths ago
- Questions & answers
- Reported - view
Re: Port 8080 @shadejr Thanks for following up. I think there is some confusion on our end as to what exactly you are attempting to accomplish. Is there a specific reason that accessing the device via its IP…
- Evan (eero support)community lead
- Evan_eero_support
- 8 mths ago
- Questions & answers
- Reported - view
Re: My app won't allow me to make changes or pause 5ghz @robusto400 Thanks for reaching out! It is possible that your network is offline, and thus unable to get signals from the app to reboot, pause 5g, etc.…
- Evan (eero support)community lead
- Evan_eero_support
- 8 mths ago
- Questions & answers
- Reported - view
Re: Slow speed with gigabit and eero 6 pros @GRAYGOOSE Hey there! Thanks for letting us know about this experience you had. I'd like to look into it further to make sure we have exhausted all our options to improve those speeds.…
- Evan (eero support)community lead
- Evan_eero_support
- 11 mths ago
- Questions & answers
- Reported - view

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