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Re: iOS / iPadOS 14.5.1 + Private Address OFF = Frequent Disconnects Hello @nicolas. cindric , Thank you for reaching out to us! I apologize that you are having difficulties with connectivity of your Apple products with your eero network.…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: Latest Software 6.4.0 Hello @Felinie , When you can, go ahead and follow the directions that I direct messaged you before so I can get a new ticket started and start reviewing the network and troubleshooting.…
- Jameseero employee
- eero_support
- 1 yr ago
- Questions & answers
- Reported - view
Re: Backhaul Ethernet Hello @graemewscott , Give our support a call at this point. We can try and add the eero on our end and if that doesn't work we can look into replacement options of the eero. https://support.eero.…
- Jameseero employee
- eero_support
- 1 yr ago
- Questions & answers
- Reported - view
Re: Problems with latest Eero 6 Pro update and Wemo Mini smart plugs? Hello @Pants , I would like to take a look at your network so I can get a better idea of what we're working with and get more information about your WeMo devices as well.…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: eero Pro 6 Zigbee hub devices Hello @BadWolfe , Most of the answers to your questions are answered in the article below. eero 6 and eero Pro 6 support the same Zigbee accessories as Amazon Echo, Echo Plus, Echo Show,…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: Eero Pro 6 Channels Hello @jamie1073 , Thank you for reaching out to us and welcome to The Community! Most likely the extra antenna is operating in DFS. We can take a look if you would like though to make sure all of…
- Jameseero employee
- eero_support
- 1 yr ago
- Questions & answers
- Reported - view
Re: DFS Band Support Status by Product? Hello @rogerss2010 , You can review the release notes for every eero software update going back to 2016 at the link below. I hope this helps. https://support.eero.…
- Jameseero employee
- eero_support
- 1 yr ago
- Questions & answers
- Reported - view
Re: Problems with latest Eero 6 Pro update and Wemo Mini smart plugs? Hello @Pants , Thank you for reaching out to us and welcome to The Community! So far, base off the responses from this thread, it is seeming that the primary cause to the WeMo behavior is due to the…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: Backhaul Ethernet Hello @graemewscott , Thank you for reaching out to us and welcome to The Community! Try taking the eero inside and connect it via ethernet to one of the other eeros directly and add it.…
- Jameseero employee
- eero_support
- 1 yr ago
- Questions & answers
- Reported - view
Re: Guest Network- no internet [Static IP] Hello @digitalfx , Interesting. I'd like to get a ticket created so we can look a little deeper into this if you are willing. I will send you a direct message with steps on how to get an email to me…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: eero Labs features and feedback thread Hello @skelley5000 , Thank you for reaching out to us and welcome to The Community! I would like to take a look at this and troubleshoot why this might be happening.…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: eero Pro 6 has slow hardwired speeds with gigabit internet Hello @YuenW , Yeah it sounds like that is a possibility. Generally when I see speeds limited like this on an eero network it is the ethernet cable or something upstream to the eero network is the…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: Eero Pro 6 & Thread Hello @martindinicolino , Alright, I'm going to need to dig a little into the network at this point. I will send you a message shortly with instructions on how to get an email to me so we can…
- Jameseero employee
- eero_support
- 1 yr ago
- 1
- Discussion Topics
- Reported - view
Re: Guest Network- no internet [Static IP] Hello @digitalfx , Thank you for reaching out to us and welcome to The Community! Also, thank you fo sharing the troubleshooting you have done so far. Lets try changing the DNS settings next.…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: Can’t connect Brother HL-L3290CDW printer to eero. Any ideas? Hello @Fcovey , Thank you for reaching out to us and welcome to The Community! There could be a few things that are the cause of this behavior. Do you have eero 6 or eero Pro 6 as your network?…
- Jameseero employee
- eero_support
- 1 yr ago
- Questions & answers
- Reported - view
Re: eero Labs features and feedback thread Hello @Mike Porkert , That is really interesting. Keep an eye on it and if the device continues to have issues mark down the time and date and let me know so we can check the logs on our back end.
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: eero pro wifi 6 units all on same band Hello @rogerss2010 , If you want to email me using the directions I direct messaged you I can hold onto your ticket that way when you are ready we already have a connected ticket established and if…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: eero pro wifi 6 units all on same band Hello @rogerss2010 , The article is not updated just yet to reflect that DFS has been enabled on eero 6 and eero Pro 6 models. I have already submitted a request to have the article updated.…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: eero pro wifi 6 units all on same band Hello @rogerss2010 , If you feel that the eeros might be suck you can soft reset the eeros. This will force them to go through re-learning the environment again. https://support.eero.…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: eero pro wifi 6 units all on same band Hello @rogerss2010 , Thank you for reaching out and welcome to The Community! eeros use DFS, Dynamic Frequency Selection. This allows the eeros to continue to monitor channels and congestion,…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: eero Labs features and feedback thread Hello @GP , I would check in with Tesla. I know we have quite a few customers with Tesla devices that can connect to the eero network just fine. But I've not worked with the devices personally.…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: eero Labs features and feedback thread Hello @Mike Porkert , Ahh that makes sense. So Legacy turns your 2.5GHz bandwidth back to WiFi 5 instead of WiFi 6. There is a possibility that the devices are having problems with WiFi 6.…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: Eero Pro 6 & Thread Hello @martindinicolino , I'm not familiar with every screen layout, so I just wanted to make sure as my iPhone looks different when I'm connected to my eero network.…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: EERO not accepting connections... Hello @NeedHelpWithMyEero , Yes, this would be very frustrating. There are a few possibilities that are coming to mind but without viewing your network to come up with some ideas on how to test this…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view
Re: eero Labs features and feedback thread Hello @Mike Porkert , Thank you for reaching out to us and welcome to The Community! Were the devices able to connect to your network with WPA3 enabled prior to the update?…
- Jameseero employee
- eero_support
- 1 yr ago
- Discussion Topics
- Reported - view

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