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Re: Can I use profiles, parental controls, & block sites w/out Eero Secure? ... Hello @speedmaster , You can setup profiles and schedules without eero Secure. But in order to use parental controls and block/allow sites you will need an eero Secure subscription.
- Jameseero employee
- eero_support
- 5 hrs ago
- 1
- Discussion Topics
- Reported - view
Re: Custom IP range and address reservation Hello @BigBlue007 , It would be best to reach out to which ever number you feel most comfortable with. If you are comfortable speaking English you can call the US support line.…
- Jameseero employee
- eero_support
- 2 days ago
- Discussion Topics
- Reported - view
Re: Custom IP range and address reservation Hello @BigBlue007 , Most likely we will take care of it on the phone. It should only take a few minutes. We will get the info of all the reservations, change the IP range,…
- Jameseero employee
- eero_support
- 2 days ago
- Discussion Topics
- Reported - view
Re: Custom IP range and address reservation Hello @BigBlue007 , I was able to verify that changing the DHCP scheme will clear all IP Reservations that were setup on the previous DHCP scheme. Edit:…
- Jameseero employee
- eero_support
- 2 days ago
- Discussion Topics
- Reported - view
Re: Bluetooth went down before I could set up my last eero module. How can I best get this one on line as other two are? Hello @NCMorrow , What do you mean Bluetooth went down? Can you describe what you experienced a little more? Also, are you still experiencing this?
- Jameseero employee
- eero_support
- 2 days ago
- Questions & answers
- Reported - view
Re: IoT Network Security with eero Hello @happyhummingbird , That would most likely be the guest network or through HomeKit. I'm not entirely sure about the guest network preventing the manufacturer from accessing the IoT device,…
- Jameseero employee
- eero_support
- 5 days ago
- Discussion Topics
- Reported - view
Re: IoT Network Security with eero Hello @happyhummingbird , eero, like most routers, has a firewall that protects all devices on the network. Unless you are opening ports to the device you shouldn't have any issues just connecting…
- Jameseero employee
- eero_support
- 5 days ago
- 1
- Discussion Topics
- Reported - view
Re: HP Laserjet Pro M277dw on Eero Pro 6 wifi 6 network Hello @MAYOUNG22 , A lot of printers will come with a cd or program you will need to run in order to install the drivers for the printer. I would reach out to your printer's manufacturer for…
- Jameseero employee
- eero_support
- 7 days ago
- Questions & answers
- Reported - view
Re: Threat Blocks Hello @Jackietools , Thank you for reporting this. We would like to take a closer look at your network if you are still experiencing this behavior. I will send you a message soon.…
- Jameseero employee
- eero_support
- 8 days ago
- Questions & answers
- Reported - view
Re: Best extender option? Hello @robusto400 , In regards to using the eero 6 as your Gateway. It would help with devices connecting to the Gateway and those devices would be able to connect to WiFi 6 if they are able to.…
- Jameseero employee
- eero_support
- 9 days ago
- Questions & answers
- Reported - view
Re: Lightwave Link Plus hub won't work with Netgear Switcher Hello @Fitz Blitz , Sounds good. I was going to suggest contacting the Lightwave hub manufacturer to identify another unmanaged switch that would support the device,…
- Jameseero employee
- eero_support
- 9 days ago
- Discussion Topics
- Reported - view
Re: Blocked Devices Accessing Network Hello @norshoco , Check the article I have linked below and let me know if this is the process you followed.…
- Jameseero employee
- eero_support
- 9 days ago
- Discussion Topics
- Reported - view
Re: Eero is Paused Why Hello @John Ivan Falzon , Your eero is paused or a device is paused? If it is your device you'll need to get into your eero app, locate the device and un-pause it.…
- Jameseero employee
- eero_support
- 12 days ago
- Discussion Topics
- Reported - view
Re: Wake On LAN (WOL) Hello @Tgeery , Wake on LAN packets are meant to be sent over the LAN to wake up the device with the magic packet. From what I have been able to find regarding sending WoL packets over the internet…
- Jameseero employee
- eero_support
- 13 days ago
- Discussion Topics
- Reported - view
Re: Outdoor coverage Hello @Bigski , Most customers just place an eero by the window or have a spare eero that they take outside with a power cord. Some customers have even built containers for eeros they wanted to have…
- Jameseero employee
- eero_support
- 2 wk ago
- 1
- Questions & answers
- Reported - view
Re: Wake On LAN (WOL) Hello @Tgeery , From what I've been able to find, WoL is not supported by eero when the device sending the packet is not on the LAN. Some customers have been able to get around this by using a…
- Jameseero employee
- eero_support
- 2 wk ago
- Discussion Topics
- Reported - view
Re: Port Forwarding Issues Hello @mattschaller , Strange. Port forwarding on eero networks is done through the eero app and it sounds like you set it up correctly. I would need to look at the network in order to verify this…
- Jameseero employee
- eero_support
- 2 wk ago
- Questions & answers
- Reported - view
Re: Modem Question Hello @EeroHero1234 , You'll only need one modem. Your first eero, we call it the Gateway eero, will connect to the modem using ethernet. The other eeros can connect to the Gateway over WiFi.…
- Jameseero employee
- eero_support
- 2 wk ago
- Questions & answers
- Reported - view
Re: Does Eero Pro 6 support Google Fiber 2Gig Hello @solarpunk , eero 6 supports speeds up to 1 Gig. You can view and compare all of the specs of the different eeros at the link below. https://eero.com/compare
- Jameseero employee
- eero_support
- 2 wk ago
- Questions & answers
- Reported - view
Re: Optic Network Terminal Hello @rudybruins , eero should work correctly with most internet service without any assistance. Check with them and find out if they use PPPoE. If they do you will need an upstream router that the…
- Jameseero employee
- eero_support
- 2 wk ago
- Questions & answers
- Reported - view
Re: Internet Speed Test (Eero internal test) slower than anticipated Hello @troywilfred , I would like to take a look at your network if you have time. I will send you a direct message soon with instructions on how to provide me with the information I'll need to take…
- Jameseero employee
- eero_support
- 2 wk ago
- Questions & answers
- Reported - view
Re: Does eero work with TP-link and Reolink? Hello, eero should work with TP-link and Reolink. Have you checked on their forums to see if anyone has reported any bad behaviors with eero?
- Jameseero employee
- eero_support
- 2 wk ago
- Questions & answers
- Reported - view
Re: eero / iOS Random Disconnects Still Occurring Hello @drutz , Ohh please don't assume that I was trying to dissuade you from helping. I'm all for testing. Will be really interesting if it resolves this behavior for sure!
- Jameseero employee
- eero_support
- 3 wk ago
- Discussion Topics
- Reported - view
Re: eero / iOS Random Disconnects Still Occurring Hello @drutz , Really? That is surprising. All Legacy Mode does is turn off WiFi 6 on the 2.4GHz bandwidth for eero 6 devices. @clayj , if you test this and it works can you please let me know so I…
- Jameseero employee
- eero_support
- 3 wk ago
- Discussion Topics
- Reported - view
Re: Blanket Block Websites except for Approved List Hello @Desmothenes , There is not a way to setup blocking all outbound traffic with the exception of an approved list through the eero. You'll want to look at third party devices to get this done.
- Jameseero employee
- eero_support
- 3 wk ago
- Questions & answers
- Reported - view

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