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Re: Port Forwarding Issues Hello @misterkevo , Alright. Lets go ahead and have you reach out to our support through email or phone so we can take a look at the network. I have a few possible ideas why this isn't working but I…
- Jameseero employee
- eero_support
- 17 hrs ago
- Questions & answers
- Reported - view
Re: Port Forwarding Issues Hello @misterkevo , Thank you for reaching out to us and welcome to the Community! How are you hosting the server? Are you using eero Secure?
- Jameseero employee
- eero_support
- 18 hrs ago
- Questions & answers
- Reported - view
Re: Internet Speed Greatly limited by Eero Router Hello @noneso , Alright. We'll need to take a look at your network in order to troubleshoot this behavior further then. I will send you a direct message soon with instructions on how to get an email…
- Jameseero employee
- eero_support
- 19 hrs ago
- Questions & answers
- Reported - view
Re: Internet Speed Greatly limited by Eero Router Hello @noneso , Thank you for reaching out to us and welcome to the Community! Lets see what we can do about getting this resolved. The first step, since you mentioned that you have multiple eeros,…
- Jameseero employee
- eero_support
- 20 hrs ago
- Questions & answers
- Reported - view
Re: Latest Software 6.4.0 Hello @Felinie , Thank you for reaching out to us and welcome to the Community! I apologize that you have not had a response in two days. It is possible the agent that was assisting you might have…
- Jameseero employee
- eero_support
- 21 hrs ago
- Questions & answers
- Reported - view
Re: No "internet" on guest network only? Hello @carl , Thank you for reaching out to us and welcome to the Community! The eeros should not be assigning any addresses outside of the subnet range that is set in the eero app.…
- Jameseero employee
- eero_support
- yesterday
- Discussion Topics
- Reported - view
Re: iOS app asking for login every day Hello @aaronuae , Thank you for reaching out to us! I have sent you a direct message with instructions on how to get an email to me so we can begin troubleshooting.…
- Jameseero employee
- eero_support
- yesterday
- Discussion Topics
- Reported - view
Re: iOS 15 Beta 1 devices cannot connect to Euro 6 Pro properly Hello @aaronuae , Thank you again for reaching out to us! I have sent you a direct message so we can start troubleshooting and so I can get additional information about the device that is having…
- Jameseero employee
- eero_support
- yesterday
- Discussion Topics
- Reported - view
Re: eero / iOS Random Disconnects Still Occurring Hello @aaronuae , Thank you for reaching out to us and welcome to the Community! Not being able to use our devices can be frustrating and I would like to look into this with you if you are still…
- Jameseero employee
- eero_support
- yesterday
- Discussion Topics
- Reported - view
Re: No 5Ghz wifi network available on my brand new eero Hello @Hellworld , The eero broadcasts both 2.4GHz and 5GHz on the same SSID. When a devices send the connection attempt to the eero network, the eero network will then send the acceptance with both…
- Jameseero employee
- eero_support
- yesterday
- Questions & answers
- Reported - view
Re: eero Labs features and feedback thread Hello @Calion , I understand that this can be frustrating. This can be a very difficult topic to understand. I will share some information from our knowledge base article that explains this a little…
- Jameseero employee
- eero_support
- 4 days ago
- Discussion Topics
- Reported - view
Re: Wireless device in same room as eero keeps dropping Hello @tedtlaw , Thank you for reaching out to us and welcome to the Community! I understand that devices dropping off your network can be very frustrating and I would like to assist you in…
- Jameseero employee
- eero_support
- 4 days ago
- Questions & answers
- Reported - view
Re: eero Labs features and feedback thread Hello @Calion , I wanted to reply to this question separately just in case people found this message through a search. SQM is still being optimized for the eero 6 line of eeros and we do not…
- Jameseero employee
- eero_support
- 4 days ago
- Discussion Topics
- Reported - view
Re: eero Labs features and feedback thread Hello @Calion , I would like to get your device information as well. I will send you direct message on how to get that information to me. But keep in mind that everything that cMoo82 said is true.…
- Jameseero employee
- eero_support
- 4 days ago
- Discussion Topics
- Reported - view
Re: Major connection issue Hello @tiffanynunley , Thank you for reaching out to us and welcome to the Community! I understand how frustrating it can be when your internet connections are not working correctly.…
- Jameseero employee
- eero_support
- 5 days ago
- Discussion Topics
- Reported - view
Re: Wired printer connection Hello @Dewey , Download the drivers for the printer onto your computer and install them. Once you have that installed it should be able to locate your printer again.…
- Jameseero employee
- eero_support
- 5 days ago
- Questions & answers
- Reported - view
Re: Problems with latest Eero 6 Pro update and Wemo Mini smart plugs? Hello @Mlavoie72 , Have you called eero support or emailed eero support yet regarding this so we can look into your devices and your network? If not I would recommend doing so.…
- Jameseero employee
- eero_support
- 6 days ago
- Discussion Topics
- Reported - view
Re: Problems with latest Eero 6 Pro update and Wemo Mini smart plugs? Hello @Mlavoie72 , Thank you for reaching out to us and welcome to the Community! What troubleshooting have you already done? Can you describe what you are experiencing with your Wemo plugs?
- Jameseero employee
- eero_support
- 6 days ago
- Discussion Topics
- Reported - view
Re: What is better for me? Hello @OG_Metapod , This is not something that is easy to answer. I personally run my eero in double NAT and have done so for a year without any issues. I am doing it more for testing though.…
- Jameseero employee
- eero_support
- 6 days ago
- Questions & answers
- Reported - view
Re: What is better for me? Hello @OG_Metapod , It is possible that your ISP handles the NAT upstream. I would suggest giving our support a call at this point so we can take a look at your network and gather more information…
- Jameseero employee
- eero_support
- 6 days ago
- Questions & answers
- Reported - view
Re: How can I get the Eero to provide the speeds I'm paying my ISP for? Hello @js_mc , Are you wiring into the Gateway eero? If not, then you'll be limited by the speeds that the eero is able to pull over WiFi. Also, check to see if you have Optimize for Gaming and…
- Jameseero employee
- eero_support
- 6 days ago
- Questions & answers
- Reported - view
Re: Why are my hive plugs not connecting? Hello @susan , Thank you for reaching out to us and welcome to the Community! Can you describe the steps you are taking to add the hive plugs? You may need to temp hide the 5GHz on the eero network…
- Jameseero employee
- eero_support
- 6 days ago
- Questions & answers
- Reported - view
Re: How can I get the Eero to provide the speeds I'm paying my ISP for? Hello @js_mc , At 2000sqft you should only need two eeros depending on the layout of your home. In regards to the wired device not getting faster speeds, it could be due to the ethernet cord.…
- Jameseero employee
- eero_support
- 6 days ago
- Questions & answers
- Reported - view
Re: What is better for me? Hello @OG_Metapod , Ideally, you want to use the eero network and not in double NAT. Does your Modem Router Combo have a DMZ setting? If so, you can place the Gateway eero into the DMZ and could…
- Jameseero employee
- eero_support
- 6 days ago
- Questions & answers
- Reported - view
Re: How can I get the Eero to provide the speeds I'm paying my ISP for? Hello @js_mc , Thank you for that information. So, 350Mbps over WiFi for the standard eero is what most people should expect. So your WiFi speed looks good.…
- Jameseero employee
- eero_support
- 6 days ago
- Questions & answers
- Reported - view

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