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Re: Eero Secure or Hardwired Firewall Hello, It is hard to say as I don't know what options your previous firewall provided. I have linked an article below that goes over everything that eero Secure has to offer.…
- Jameseero employee
- eero_support
- 2 hrs ago
- Discussion Topics
- Reported - view
Re: IPv4: no addresses available Hello, How many devices do you have connected to your eero? It could be that you have a device that is reconnecting with a new mac id every time it connects and is holding a bunch of IP addresses…
- Jameseero employee
- eero_support
- yesterday
- Discussion Topics
- Reported - view
Re: Missing device names and IP Address info. Hello, This is normal for a bridged eero network. eero works best when it is not in bridged mode and has difficulty reporting on devices when it is placed in bridge mode as it no longer monitors or…
- Jameseero employee
- eero_support
- yesterday
- Discussion Topics
- Reported - view
Re: Live Data Usage Hello, Thank you for reaching out to us here. We'll want to get some information regarding network and the device that you are using to monitor data. Can you please reach out to our phone support so…
- Jameseero employee
- eero_support
- yesterday
- Discussion Topics
- Reported - view
Re: EERO 6 Drops connection every time internet provider goes off line and wifi never comes back on line without reset. Hello, It seems like the primary cause to the behavior is the switch based off the testing that you have stated. I would suggest that you reach out to our support lines.…
- Jameseero employee
- eero_support
- yesterday
- Discussion Topics
- Reported - view
Re: Eero drops internet connection several times a week @mlevison Hello, Yup! You can place the eero in bridge mode. If you do, you just lose pretty much all of the tools that come with the eero router. However, for some people this is what they prefer.…
- Jameseero employee
- eero_support
- yesterday
- Discussion Topics
- Reported - view
Re: Dlink @Par5nb Hello, What types of eeros are you using? If you have eero 6s you might need to put your network into legacy mode in order for the camera to connect.…
- Jameseero employee
- eero_support
- 4 days ago
- Questions & answers
- Reported - view
Re: Dlink Hello, I wanted to check in with you and see if temporarily disabling 5GHz allowed you to connect up your cameras. If you have time please let me know if you are still having troubles.…
- Jameseero employee
- eero_support
- 4 days ago
- Questions & answers
- Reported - view
Re: Eero drops internet connection several times a week @mlevison Hello, We are going to want to do troubleshooting to look into this. It can still be either the eero or the modem at this point. If the modem is losing internet,…
- Jameseero employee
- eero_support
- 4 days ago
- Discussion Topics
- Reported - view
Re: PRO6 and PlayStation connection issue Hello, The most likely issue here is the proximity of the eeros. We generally recommend that eeros be placed 35-45ft from each other. You might also just have too many eeros for your home.…
- Jameseero employee
- eero_support
- 5 days ago
- Discussion Topics
- Reported - view
Re: Device online but Eero app showing offline @mikegoldnj Thank you for clarifying. You'll want to either call in or send an email to support@eero.com . We're going to need to take a look at the network, get information about your NAS,…
- Jameseero employee
- eero_support
- 6 days ago
- Discussion Topics
- Reported - view
Re: Device online but Eero app showing offline Hello, Thank you for reaching out to us on the community. Is your eero network in bridge mode by any chance? If not, I'll need to be able to look at your network in order to start troubleshooting…
- Jameseero employee
- eero_support
- 6 days ago
- Discussion Topics
- Reported - view
Re: Email verification. Hello, Thank you for reaching out to us. Can you verify which service you were attempting to reach? Was this in relation to your eero account or your community site account? James eero Support
- Jameseero employee
- eero_support
- 8 days ago
- Discussion Topics
- Reported - view
Re: Unable to load application Hello, I want to make sure I understand what you're stating. You have an app that runs on multiple devices and it uses a HTTPs URL to access data and run.…
- Jameseero employee
- eero_support
- 11 days ago
- Questions & answers
- Reported - view
Re: eeros router will not connect to cable modem Hello, If your modem is a stand alone modem you might need to do a 3-5 minute power cycle on the modem to have it release the IP assignment. Stand alone modems only have the public IP address to…
- Jameseero employee
- eero_support
- 11 days ago
- Questions & answers
- Reported - view
Re: Eero keeps dropping connection with ISP Modem @skyhook Hello, Thank you for the response. The power could be the cause but there are a lot of possibilities that can be causing this. But it could also be happening due to the eeros being to close…
- Jameseero employee
- eero_support
- 11 days ago
- Discussion Topics
- Reported - view
Re: Eero/Sonos/Xfinity @wcarlyle Yep! You can bridge yoru eero network in your app. Go to Settings -> Advanced -> DHCP & NAT and then select bridge. Thank you, James eero Support
- Jameseero employee
- eero_support
- 13 days ago
- Discussion Topics
- Reported - view
Re: How does eero network determine which node to assign your device to? Hello, This is a common misconception of the wifi networks. When a device is trying to connect to a wifi network it sends out requests, those requests are then acknowledged by the network and the…
- Jameseero employee
- eero_support
- 13 days ago
- 1
- Questions & answers
- Reported - view
Re: Eero keeps dropping connection with ISP Modem Hello, Thank you for reaching out to us and welcome to the eero community. In order to start troubleshooting I will need to know some information about your network.…
- Jameseero employee
- eero_support
- 2 wk ago
- Discussion Topics
- Reported - view
Re: Homekit option not appearing Problem Hello, The solution here is to hard reset the eeros and rebuild your network. Once the eero 6 is added to the network it tags the network and disables HomeKit as the eero 6 line is still waiting for…
- Jameseero employee
- eero_support
- 2 wk ago
- Questions & answers
- Reported - view
Re: Eero/Sonos/Xfinity Hello, When setting up your eero network to use with Sonos it is very important that your eero network not be in a double NAT. You want the eero network connected directly into the modem and if your…
- Jameseero employee
- eero_support
- 2 wk ago
- Discussion Topics
- Reported - view
Re: Loving My Eero's but... Hello, Thank you for reaching out to us and welcome to the eero Community! The eero network can take a little time to settle in and pick the best way to transfer data over your network.…
- Jameseero employee
- eero_support
- 2 wk ago
- 1
- Questions & answers
- Reported - view
Re: Seriously. 10gb up 118gb down? Hello, Thank you for reaching out to us. When you have time, and are able to, can you send an email to support@eero.com regarding this and private message me the email address you used so I can…
- Jameseero employee
- eero_support
- 2 wk ago
- Discussion Topics
- Reported - view
Re: Unable to verify mobile number Hello, Thank you for reaching out to us. This is very odd behavior. Can you check to see if your eero app needs an update in your app store? Thank you, eero Support
- Jameseero employee
- eero_support
- 2 wk ago
- Questions & answers
- Reported - view
Re: How to connect a router, a switch, a NAS and an eero 6? Hello, I checked in with one of our support leads and he says you should be able to access it if you use the IP Address that the NAS is assigned since the devices are downstream from the NAS's…
- Jameseero employee
- eero_support
- 2 wk ago
- Discussion Topics
- Reported - view

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