1

eeros router will not connect to cable modem

Strange situation. I cannot get my router gateway node to connect to my Spectrum cable modem. As soon as I connect the ethernet cable from the eeros to the modem  the internet light on the modem turns yellow and the gateway node just keeps blinking unable to connect. Strange thing is if I connect the modem to my old router (working as a switch) and then feed the eeros I get full connection. Why can't I get direct connection to the eeros without going through the old router (switch)? 

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hello,

    If your modem is a stand alone modem you might need to do a 3-5 minute power cycle on the modem to have it release the IP assignment. Stand alone modems only have the public IP address to assign and once it is assigned they usually do not like sharing that IP address with other devices, even if the previous device is disconnected. Try power cycling the modem for 3-5 minutes and then connect the eero up.

    Thank you,

    James

    eero Support

    Like
Like1 Follow
  • 1 Likes
  • 1 mth agoLast active
  • 1Replies
  • 22Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com