0Homekit option not appearing Problem
Hello, I have the eero 5 mesh 3 pack, it was working with homekit normally, I wanted to try the eero 6 pro but didnt really see any difference, so when I put the old one back now the homekit option is gone
What is the solution here?
thanks
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Hello,
The solution here is to hard reset the eeros and rebuild your network. Once the eero 6 is added to the network it tags the network and disables HomeKit as the eero 6 line is still waiting for Apple to process the certification. When you rebuild your network you can use the same network name and password, but you will need to hard reset all of the 2nd gen eeros that you want on your network. I have shared a link below that will help you go through the process of hard resetting your eeros.
https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-
Let me know if you have any questions or you can reach out to our phone support line.
https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-
Thank you,
James
eero Support
