Eero Spontaneously Reboots During Brief Internet Outage

Ever since switching to Spectrum internet, I've seen random brief outages. These outages are typically brief enough that you wouldn't notice them, maybe <10-15 sec.

Except, my eero's just reboot when this happens. So what should be a transparent brief outage turns into a significant outage, >1 minute.

Is there a way to stop my eero's from rebooting when this happens? It's killing me for working from home. If I'm not at my computer at the time, I get dropped from my VPN and lose all license connections. I have to re-start everything.

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  • Thanks so much for sharing this behavior, schmatt, this definitely sounds unusual. I'd be happy to have a specialist look into this further, so please email support@eero.com with the details – if you put "Community Followup" in the subject line, I'll be able to get eyes on it ASAP!

    Drew, eero Community Team

      • schmatt
      • schmatt
      • 3 yrs ago
      • Reported - view

      Drew Thanks Drew! I just sent an email to support.

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