0

Eero Spontaneously Reboots During Brief Internet Outage

Ever since switching to Spectrum internet, I've seen random brief outages. These outages are typically brief enough that you wouldn't notice them, maybe <10-15 sec.

Except, my eero's just reboot when this happens. So what should be a transparent brief outage turns into a significant outage, >1 minute.

Is there a way to stop my eero's from rebooting when this happens? It's killing me for working from home. If I'm not at my computer at the time, I get dropped from my VPN and lose all license connections. I have to re-start everything.

2replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Thanks so much for sharing this behavior, schmatt, this definitely sounds unusual. I'd be happy to have a specialist look into this further, so please email support@eero.com with the details – if you put "Community Followup" in the subject line, I'll be able to get eyes on it ASAP!

    Kindly,
    Drew, eero Community Team

    Like
      • schmatt
      • schmatt
      • 3 yrs ago
      • Reported - view

      Drew Thanks Drew! I just sent an email to support.

      Like
Like Follow
  • 3 yrs agoLast active
  • 2Replies
  • 67Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com